Very bad service.

It seems like this company is running a ****.

I took my Samsung washing machine and Mercury bar fridge to them on 2025-01-06. The washing machine gave me a door lock error, so I suspected a faulty door lock sensor (R500 for the part next-door to them)

I also took my Mercury bar fridge to them, because it wasn't cooling anymore.

They charged me a nonrefundable fee of R300 per machine, to inspect and quote, which I was happy to pay.

Almost 2 weeks later (2025-01-17) I had still not received a quote and stopped by after work to enquire. They told me that they are still waiting for supplier prices, before they can quote.

On 2025-01-25, I finally received a call from a lady, who was very rude. She told me that she couldn't get hold of me, neither on SMS or WhatsApp, to give me the quote, because I gave her the wrong number. (The one she was phoning me on) Her telephone manner was absolutely disgusting.

She mumbled something about R5000 for the washing machine and R3000 for the bar fridge. I said that I would rather collect the items and forfeit the inspection fee, because I didn't think the items were worth that much. I asked if I can collect it and she answered very rudely that she still needs to reassemble it.

On 2025-02-04, I received a call (on the same number that I "supp**** incorrectly" that the items are reassembled and ready for collection..

On 2025-02-07, I collected the items, and bought a door switch next door for less than R500, which turned out to not be faulty, just loose.

The bar fridge just needed to be re-gassed. (R100)

While I was working on the machines, I noticed that they didn't even open the machines. (The protective plastic liner was still in place and you could see that the *****s were never loosened.) What was reassembled for over a week?

In short, "Van Biljoens Appliance Services" charged me R300 each, for 2x machines, to inspect. They did not work on, or inspect either of the machines. They quoted me a total of more than R6000 to fix both machines, which I declined.

It cost me about R600 to fix it myself. I could have saved R500 on the limit switch, because it wasn't faulty. It turned out to be a loose connection.

They took a month, to do nothing, other than over-quote me and blame me for why they couldn't phone me.

Please be wary when using their "services".

They will never see me again.