HB
Hannes B
Active since Sep 2014
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
Very bad service.
It seems like this company is running a ****. I took my Samsung washing machine and Mercury bar fridge to them on 2025-01-06. The washing machine gave me a door lock error, so I suspected a faulty door lock sensor (R500 for the part next-door to them) I also took my Mercury bar fridge to them, because it wasn't cooling anymore. They charged me a nonrefundable fee of R300 per machine, to inspect and quote, which I was happy to pay. Almost 2 weeks later (2025-01-17) I had still not received a quote and stopped by after work to enquire. They told me that they are still waiting for supplier prices, before they can quote. On 2025-01-25, I finally received a call from a lady, who was very rude. She told me that she couldn't get hold of me, neither on SMS or WhatsApp, to give me the quote, because I gave her the wrong number. (The one she was phoning me on) Her telephone manner was absolutely disgusting. She mumbled something about R5000 for the washing machine and R3000 for the bar fridge. I said that I would rather collect the items and forfeit the inspection fee, because I didn't think the items were worth that much. I asked if I can collect it and she answered very rudely that she still needs to reassemble it. On 2025-02-04, I received a call (on the same number that I "supp**** incorrectly" that the items are reassembled and ready for collection.. On 2025-02-07, I collected the items, and bought a door switch next door for less than R500, which turned out to not be faulty, just loose. The bar fridge just needed to be re-gassed. (R100) While I was working on the machines, I noticed that they didn't even open the machines. (The protective plastic liner was still in place and you could see that the *****s were never loosened.) What was reassembled for over a week? In short, "Van Biljoens Appliance Services" charged me R300 each, for 2x machines, to inspect. They did not work on, or inspect either of the machines. They quoted me a total of more than R6000 to fix both machines, which I declined. It cost me about R600 to fix it myself. I could have saved R500 on the limit switch, because it wasn't faulty. It turned out to be a loose connection. They took a month, to do nothing, other than over-quote me and blame me for why they couldn't phone me. Please be wary when using their "services". They will never see me again.
0 replies
27 months ago
Mweb will £Uck you.
Can't cancel my account? I used Mweb for 3 days, before I realised they were useless. I switched to another ISP, but I can't cancel my Mweb. When I phone them, the calls mysteriously drop. There is no option on the website. Yet, they continue to deduct the debit orders. They are a bunch of *******, and I would urge anyone to stay far away. ****ing ****s.
58 replies
30 months ago
Rain is less reliable than the actual rain.
If you would like to pay for a service who doesn't deliver ****, Rain is the perfect solution.
755 replies
31 months ago
Rain can't provide Internet, or service.
My internet hasn't been working for 2 days. This happens every few days. When I log a support request, the system tells me that I already have an open support query and that I need to wait 24 hours. Good luck phoning them, they won't answer, or if they do, they'll put you on hold for 24 hours. Try phoning the sales department, they answer immediately. But they'll just transfer you to the technical department who will tell you to switch your router off and on again. If you would like to constantly struggle to get your internet working, Rain is perfect for you.
1834 replies
39 months ago
Rain doesn't support their customers.
I haven't had Internet for 2 days. When I phone the support line, I don't get an answer. When I phone the sales line, they pick up within 2 seconds. But they can't help me. Would you have guessed it? Very bad service, would not recommend.
613 replies
58 months ago
Vodacom were misleading in selling me a contract which is not eSim compatible.
On 2021-07-10, I signed up for 2x new contracts with Vodacom (online deals) The deal was for a 2GB, 200min Red Top-up plan and included a Samsung A52 5G phone, a Samsung Galaxy Watch 3 45mm LTE, and a Samsung Powerbank, for R779.00 There were other similar deals, but we chose the LTE version of the watch, specifically so that we could leave our phones at home, but still receive calls on the watch, make payments using Samsung Pay etc. The watch makes use of an eSim to achieve this functionality, whereas the Bluetooth only version doesn't support all of these functions. I received the devices for both contracts (1x for me and 1x for my brother) on 2021-07-14. We were both excited and very impressed with both the phone and the watch. The watch was indeed exactly what we ordered, the LTE version, with eSim capabilities. After spending a few days going through all the settings, setting up passwords, logging into apps etc, we had some issues with activating the eSim on the watch. The watch app redirects you to your Vodacom account, where you need to approve the eSim add-on, for an additional R25 per month. We did this, but couldn't get it to activate. After a few calls, the call center agent advised us that we need to go to one of the shops to activate the function. The lady at the shop informed us that the eSim function does not work on a Top-up contract and that we needed to switch to an open contract. She also said that she couldn't assist with this, because we ordered the contracts online. I always thought Vodacom was one company, but everyone seems to want to transfer you to someone else, without being able to help? While we were in the shop, I phoned the call center again and explained the situation. Eventually I got through to a department, with someone who said we did need to migrate to an open contract, but that it would be activated the following day. We approved this and thought the problem had been solved. The next day (Monday 2021-07-19) nothing had happened yet and I tried to follow up, with no luck. Since Monday, until today (2021-07-23), I have been trying to resolve this, every single day, having to make multiple calls each day. I have spent hours on the phone in total. Each time I get put through to another department, get put on hold for 20 mins at a time. I have to explain the exact same issue every time I get put through. Each department says the can't assist and that I need to speak to someone else. It has been a nightmare and the problem is still not fixed. I do have a reference number for this support ticket, but it seems useless, because I need to explain the problem every single time I phone. With one or two exceptions, the agents promise to follow up and phone back, but the never do. It seems the best solution is to migrate to an open contract, but when they first suggested it, it would've taken 24 hours to take effect, but it still hasn't happened. When I spoke to someone today, they said I need to wait at least 3 months before I can migrate a contract. Vodacom sold me a contract, with included accessories, without warning me of the limited functionality. The watch does not function as it should. It's not like I purchased the watch separately and am trying to link it to an incompatible contract. The sold me the contract and accessories, as a bundled deal. Whether they were deliberately misleading me, or a mistake, Vodacom is unwilling to resolve the issue in a reasonable amount of time and now we have to suffer because of this. I didn't make a mistake, Vodacom did. I rate them 0/5 for service. They are quick to sell you a contract and afterwards you are on your own. If you would like to buy anything from Vodacom, be very careful!
106 replies
114 months ago
Data bundle still pending
<p>I'm trying to activate a Vodacom data bundle, but it's been pending since yesterday morning. Normally it gets activated immediately. I've phoned the call center four times since yesterday, but everyone just keeps telling me they will escalate the request to the appropriate department, but nothing happens. How difficult can it be to activate a data bundle? I can't carry on with my work, because out of bundle rates are ridiculous. The last consultant i spoke to said that it might take up to three days to resolve this. I'm beginning to think that Vodacom is deliberately taking their time on this matter and that I'll just be expected to pay a massive bill. This is horrible service and I'll be switching to another service provider ASAP.</p>
56 replies
122 months ago
Continued spam emails after I've unsubscribed
I've never subscribed to the AA newsletters, but started to receive them anyway. I've unsubscribed several times, but they continue to spam me. This is unacceptable!
128 replies
127 months ago
False report to ITC
I recently applied for a company credit card, but was denied because the bank said that DSTV had reported me to ITC (TransUnion) for failing to pay my bills. I de-activated my DSTV account early in 2014 and haven't used it since. At the time, my account was in credit, so they actually owed me money. After speaking to the consultants, they said that they could see that the system automatically switched my account back on in July 2015, without my knowledge. They promised to reverse the charges and withdraw the (wrongly) reported ITC listing to clear my name, but nothing yet. It's been more than a week and I've had no reponse from them yet. When I phoned the 1st consultant, she put me on hold for more than 15 minutes, so I phoned again and explained the situation to the 2nd consultant, who said they would mark it as urgent and get back to me the next day. Nothing. Regarding my account, I received no notifications, emails, or calls when it was activated, or when my account showed that it was overdue. They simply reported me to ITC, which has given my company a bad credit rating. Now it seems that I'm simply being ignored, while my company gets a bad reputation, because of DSTV
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)