DONT GO van heeden,go somewhere else

Upon my honeymoon, the key broke off in the units door,when the 24hour number was called,we were told they can't help us.they came out and said "we 4got the tool box,wel be right back" lone behold they never came back. My husband and I spent the night in our car,paid for our own locksmith and were told by van heerden, "sorry we can't refund you as they 'tried to' call a locksmith. Not to mention the names and derogatory words we were called. Secondly upon our departure we by accident left some clothes including wedding attire in the main room hanging closest. When we called to enquire,they said nothing was found,yet it was atheist 6full outfits. The manager then proceeded to tell me "I'm trying to extort them." For what I ask....my own clothes? They are very quick to provide you accommodation but if anything goes wrong, they are also very quick to recuse any acknowledgment. My advice to people, rather find someone else on the south coast like "just property".