Vh law & fnb terror of taking homes not interest in payment agreement

I have been trying to make a payment agreement through them for my FNBJime loan for couple months.Their lawyer recommended I continue payment my acc while she negotiate the installment .installment she confirmed on 30-07-2025. She set very installment which is approved by bank as only option.i agreed and made payment as requested and requested a payment agreement or contract which she did not provide to make sure they don't proceed with legal while I'm paying without my knowledge. Not provided. She now wants completed restructuring forms send back by the 8th July or they continue legal process.says the installment was rejected due to my non- payment history.I finished paying all the bank inteonnghe home loan now they want me to get new acc with interest payment which is not in my interest to add to my debt.i will be making payment the same as I can continue finishing the account.it seems only interested in taking home? FNB & VH Law is this how you treat customers terrorizing them