Van Schailk Online bookstore- The worst ever.

Unacceptable service I have received from Van Schaik Online Bookstore. My experience reflects a clear disregard for consumer rights as protected under the Consumer Protection Act 68 of 2008 (CPA). I purchased a book from the online store that was advertised as available. I also paid for express delivery, expecting timely fulfilment. Only after the delivery deadline passed and I called the company was I informed that the book was not in stock. This constitutes false advertising and misrepresentation, prohibited under: • Section 29 – Prohibits misleading marketing practices • Section 41 – Prohibits false, misleading, or deceptive representations The Van Schaik online platform represented the item as available when it was not, which directly influenced my purchasing decision. Even after I was informed of the book being out of stock online it stills shows in stock. I paid for express delivery, yet the item did not arrive within the promised period. Under: • Section 19(2) – Goods must be delivered on the agreed date or within a reasonable time • Section 19(6) – If the supplier fails to deliver on time, the consumer may cancel the transaction without penalty I exercised this right and cancelled the order immediately. Despite my cancellation, the book was delivered a full week later. By this time, I had already purchased the book elsewhere—at a lower price—because Van Schaik failed to fulfil the order as promised. Delivering goods after cancellation is a breach of: • Section 20 – Consumer’s right to return goods and receive a refund • Section 21 – Unsolicited goods may not be charged for and must be collected at the supplier’s expense I contacted your team immediately to arrange a return and refund. A week has passed, and no action has been taken. This delay violates: • Section 20(4) – Refunds must be processed within 15 business days of return or cancellation • Section 54 – Right to timely performance and quality service Van Schaik failure to act is not only unprofessional but ********

If i could give this shop less than one star I would