Emeris - Administration Nightmare

Failure of Administration to Provide Required Registration & Account Documents. I am extremely concerned about the ongoing and unacceptable administrative failures at Emeris Newlands. My son is currently in his second year of study at your institution, and I experienced the exact same difficulties last year. Once again, I am facing serious obstacles in obtaining basic documentation required for a third-party bursary application. The bursary provider requires the following by 05 February 2026:

Statement of Account

Confirmation of Student Registration

I have paid the first month’s fees in full, yet these documents are not available on the student portal, and despite multiple attempts to contact the administration office, no one has been able to assist. Calls are frequently cut off, or I am simply told that assistance is not possible.

Due to these inefficiencies, my son is now at risk of losing his bursary funding. This situation is entirely unacceptable.

Emeris promotes itself as a World Class Institution, yet your registration and administrative processes fall significantly short of this claim. I am also fully aware that I am not the only parent or student experiencing these problems.