Active since Jul 2016
10
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Reviews
10 reviews2 months ago
Emeris - Administration Nightmare
Failure of Administration to Provide Required Registration & Account Documents. I am extremely concerned about the ongoing and unacceptable administrative failures at Emeris Newlands. My son is currently in his second year of study at your institution, and I experienced the exact same difficulties last year. Once again, I am facing serious obstacles in obtaining basic documentation required for a third-party bursary application. The bursary provider requires the following by 05 February 2026: Statement of Account Confirmation of Student Registration I have paid the first month’s fees in full, yet these documents are not available on the student portal, and despite multiple attempts to contact the administration office, no one has been able to assist. Calls are frequently cut off, or I am simply told that assistance is not possible. Due to these inefficiencies, my son is now at risk of losing his bursary funding. This situation is entirely unacceptable. Emeris promotes itself as a World Class Institution, yet your registration and administrative processes fall significantly short of this claim. I am also fully aware that I am not the only parent or student experiencing these problems.
56 replies
23 months ago
Outsurance - best Insurance Provider
I dealt with Katlego at Outsurance who gave me excellent service and advice on my policy. I have been very happy for 4 years and always find dealing with Outsurance very pleasant and efficient.
53 replies
43 months ago
Old Mutual - playing with peoples lives
My husband passed away suddenly in Sept 2021 and I was left a single parent over night to my 16 year old son. My Insurance Broker lodged a claim on the RA my husband had with Old Mutual on my behalf. After lodging the claim, Old Mutual took their time in requesting the necessary information they required to process the claim. The claim was then only finally registered in March 2022. Since then I have had no correspondence from Old Mutual relating to the claim. I have emailed and contacted their service providers on numerous occasions to enquire the progress of the claim only to be told that the Trustees can take up to 12 months to finalise the claim. Just because they can take up to 12 months does not mean they have to. I had a similar claim, Pension SARAF, with Allan Gray for way more than the Old Mutual claim and they processed it within 3 months. I think it is disgusting that Old Mutual in a circumstance where a spouse has passed on and a minor is being cared for by a single parent will take the most time available to them to process the claim. I have had to deal with becoming a single parent overnight and struggling financially to support myself and my son and Old Mutual just say, nothing can be done, the Trustees have up until 12 months to process. I will never invest or advocate any Old Mutual product. My financial adviser and another broker I deal with have said that Old Mutual is the only big financial institution that they struggle to deal with. Taking up to a month to respond to queries.
399 replies
72 months ago
No service at all!!
I do not recommond using Supersonic. I took up an offer for fibre internet which was to be installed on 01 May 2020. I have an existing fibre line, so just a transfer. To date I cannot get a response for why they have not activated my account or delivered the router. They do not answer telephones are not contactable via email and the whattssapp takes around 10 hours to receive at response , only to be told that the coordinator will contact me. I need to cancel my order with immediate effect but cannot contact anyone to do so. Please note I am cancelling my order with immediate effect.
0 replies
72 months ago
No service
I recently signed up with Supersonic for Fibre internet as from 1 May 2020. I did research and they came up as a first rate service. I have tried in vain to contact their customer support telephonically with no success. I have contacted them via whattsapp and keep getting the response that an agent will be in contact with me. I would like a definate timeline on the finalisation of activating my service. Their customer service needs to be seriously jacked up. This is not acceptable!!!
0 replies
73 months ago
Unsatisfactory service
I have had continuous internet connectivity problems with FrogFoot. Just during lock down I have had 3 occasions that the internet connection has gone down and it takes at least 3 days for FrogFoot to fix. This is not acceptable. FrogFoot will also not assist in advising or assisting directly, they refer me to my service provider each time and the only response the service provider can give is that they have logged the issue with FrogFoot and their turn around time is 48 hours to respond. How is one supposed to be able to work from home with this.
0 replies
88 months ago
Non existent customer service
I am completely at my wits end. I placed an online order with Waltons Back to School in November 2018. Waltons delivered 1 box of stationery in December 2018 and that was only half of my order. I have been trying to contact their back to school department for two weeks now to follow up on the outstanding items from my order. I have called them on more than 10 occasions, only to be cut off or be told that no one is answering in the back to school department. The help number given is for the call centre for back to school, who are unable to assist with tracking outstanding orders. The call centre has advised me that they continuously refer clients to Brandon Erasmus, via telephone number and email and have customers phoning them back to complain that they cannot reach him. They have also confirmed that they have been told by many customers that there calls to him are either cut off or no one is available to assist. Waltons continuously advertise there pride in customer service, is this is joke!! My son is back at school already and I still cannot contact anyone about the oustanding stationery which I have paid for in November 2018. Most dissatisfied and will never purchase anything from Waltons again.
0 replies
90 months ago
Why advertise what you can't deliver
They advertise on their board can pay extra R10 for regular chips and Coke on lunch box chicken meal. Say system doesn't have that option so can't do!!
0 replies
106 months ago
No service delivery
<p>I was due to get my monthly medication through MedXpress/ Clicks Paddocks on the 29th July 2017. I did not receive an sms from MedXpress requesting my confirmation up until the 02 August 2017 at which time I contacted theme telephonically. The assistant advised me that she would re-send the sms immediately, which she did and I responded "Yes" in confirmation to repeat my monthly medication order with Clicks Paddocks. I have made a few trips to Clicks only to be advised that the medication order had not been processed. Today, 9th August 2017 my medication repeat order has still not been processed. I have been without my medication for over a week now and it is a medication that I am required to take on a daily basis. Of course MedXpress is closed on Public Holidays so I could not contact them. This lack of service is totally unaccpetable as it has a direct impact on my personal health.</p> <p>I am seriously concerned and dissappointed in MedXpress and Discovery Health.</p>
0 replies
119 months ago
I must wait how long?
<p>My husband and I decided to go to Simply Asia to enjoy the current special they are offering of buy one noodle meal and receive the cheaper one free.</p> <p>We arrived at Simply Asia at 7.30pm and were seated promptly, when the waitron brought the menu's to us we were informed that our order would have a minimum wait of and hour and a half (90mins). When I enquired why, I was told that they were busy with take away orders.</p> <p>We promptly got up and left.</p> <p>Surely the restaurant seated customers should take preference and I fail to understand why the order would take so long anyway.</p> <p>There is no point in offering a special if you can not deliver the service.</p> <p>We went to Thai Cafe where we enjoyed pleasant efficient service and delicious food.</p> <p>Very dissapointed</p> <p> </p>
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)