NEED A FACE TO FACE !!! NO CONTACTS!! NO EMAILS

Dear Sir/Madam,

I am writing to formally express my deep concern and dissatisfaction regarding the administrative and financial management at the institution.

The current state of the Finance Department is, in my experience, severely disorganized. Furthermore, the transition and integration processes from VEGA to Varsity College, and now to Emeris, appear to have been inadequately managed. The consequences of these systemic failures have had a profoundly negative impact on my two daughters, both academically and administratively.

The exclusive reliance on an online dashboard for communication, without accessible email contacts, student advisors, or designated points of contact, reflects a serious lack of transparency and accountability. It is extremely concerning that there appears to be no clear avenue for direct engagement or resolution of urgent matters.

Given the gravity of the situation, I believe this matter warrants attention at a national level. I intend to escalate this complaint to the relevant authorities, including the Directorate for Private Colleges at the Department of Higher Education and Training (DHET), via Lange.S@dhet.gov.za and callcentre@dhet.gov.za.

Institutions entrusted with the education and wellbeing of students must be held accountable for their administrative and financial responsibilities. I trust that this matter will receive the urgent attention it deserves.