AS
Alistair S
Active since May 2016
32
Reviews
0
Industries
Reviews
32 reviews2 months ago
NEED A FACE TO FACE !!! NO CONTACTS!! NO EMAILS
Dear Sir/Madam, I am writing to formally express my deep concern and dissatisfaction regarding the administrative and financial management at the institution. The current state of the Finance Department is, in my experience, severely disorganized. Furthermore, the transition and integration processes from VEGA to Varsity College, and now to Emeris, appear to have been inadequately managed. The consequences of these systemic failures have had a profoundly negative impact on my two daughters, both academically and administratively. The exclusive reliance on an online dashboard for communication, without accessible email contacts, student advisors, or designated points of contact, reflects a serious lack of transparency and accountability. It is extremely concerning that there appears to be no clear avenue for direct engagement or resolution of urgent matters. Given the gravity of the situation, I believe this matter warrants attention at a national level. I intend to escalate this complaint to the relevant authorities, including the Directorate for Private Colleges at the Department of Higher Education and Training (DHET), via Lange.S@dhet.gov.za and callcentre@dhet.gov.za. Institutions entrusted with the education and wellbeing of students must be held accountable for their administrative and financial responsibilities. I trust that this matter will receive the urgent attention it deserves.
106 replies
4 months ago
STAY AWAY !!
GUYS!! JUST STAY AWAY. ALL THE COMPLAINTS ARE THE SAME AND RELATES TO THIS DYSFUNCTIONAL ACCOUNTS DEPARTMENT AND SUPPORT STAFF. USELESS TO THE CORE ACCROSS THE BOARD DOES NOT BEGIN TO DESCRIBE THEM. MATRIX/ BEAME/ MIX TELEMATICS- STAY AWAY. THEY USE LOTS OF AGENTS AS WELL. I THOUGHT TRACKER WAS BAD BUT I WILL RATHER PAY THE HIGHER PREMIUM TO AVOID THESE TRACKING COMPANIES COMPETELY. YOU HAVE BEEN WARNED.
53 replies
5 months ago
DONT EVER USE MATRIX / BEAME OR ANY PRODUCT LINKED TO THEM
WORST TRACKING COMPANY EVER. I CANCELLED AND PAID THE SETTLEMENT PREMIUM PROVIDED IN 2023 AS I SOLD THE VEHICLE YEARS PRIOR TO BUT WAS STILL PAYING. THEY THEN PROCEED TO *****ULANTLY DEBIT MY ACCOUNT WITH R119 IN NOV 2025 WHICH THEY STATE IS FOR AN UNPAID FEE, HOW?, IF YOU PROVIDED ME WITH THE AMMOUNT TO PAY AND SETTLE. WHERE WERE YOU FOR NEARLY THREE YEARS?. MY DETAILS HAVE NOT CHANGED, ARE YOU THAT DESPERATE THAT YOU ARE LOOKING FOR A R119??.
159 replies
12 months ago
PAYFAST OR PAYSLOW !! POOR SERVICE ALL ROUND
Everything was sent to the payfast team. ( It has been nearly two weeks). No one calls and there is no support. You are directed from one group email to the next with ticket numbers with no actual request for what is needed. You then call in and are told to email additional documents to another mail address. Then you are told your ticket is closed , then resolved , then closed. Just very dysfunctional in my opinion and I regard myself as quite jacked up. I am actually glad to have experienced all of this early on as the “assistance and support” is pathetic to say the least. Imagine we actually continued with Payfast. If this is the pain you go through now, imagine when you need to actually transact , withdraw or have another query. We have many options to choose from and Payfast does not offer anything different to any other service provider, so you are not doing clients any favours by making our lives difficult with your corporate responses and multiple email group structures. You were chosen because you came up on my google search through your adds not because you were referred by anyone and I see now why you were not.
0 replies
21 months ago
NOT THE SERVICE EXPECTED FROM AUDI SA
SENT A REQUEST LAST WEEK TUESDAY AT 10H34 AM TO HAVE THE MOTORPLAN AND VEHICLE DETAILS MOVED OVER TO MY NAME AS THE NEW OWNER. I CALLED THEM AGAIN THIS MORNING ONLY TO BE ADVISED THAT THE ATTACHMENT COULD NOT OPEN. WHERE IS THE AUDI BRAND PROFFESSIONALISM THAT ADVISES OF ANY ISSUES LIKE THIS. INSTEAD I HAD TO RESEND THE DOCS A WEEK LATER. HAD I KNOWN THIS WAS AN ISSUE IT COULD HAVE BEEN RESOLVED IMMEDIATELY. THIS IS NOT ON IN THE LEAST. YOU ARE LOSING A CLIENT BEFORE HE EVEN GETS STARTED WITH YOUR BRAND. I WAS THEN ADVISED BY A VERY NICE CONSULTANT THAT SHE WOULD CHANGE THE INFORMATION IMMEDIATELY WHICH UNFORTUNATELY HAS STILL NOT BEEN DONE.
0 replies
21 months ago
ALL PROMISES AND ZERO DELIVERY!!
STAY FAR AWAY. FULL OF PROMISES BUT THE MOST *********** PEOPLE I HAVE EVER COME ACCROSS. NEVER EVER AGAIN.
0 replies
22 months ago
Had an issue with my battery
Had an issue with my battery. Called the call center and was attended to by Tlotlo Mogotsi who arranged everything as well as followed up to ensure everything was OK. Very happy and impressed.
53 replies
23 months ago
ACCOUNT FROZEN - NO COMMUNICATION AT ALL
Error code: 50682 - Ref: VODSPB8BYM6L - MY ACCOUNT HAS BEEN FROZEN WITH NO COMMUNICATION OR REASON. I HAVE SALARIES TO PAY AND SARS PAYMENTS TO MAKE. I NEED THIS RESOLVED IMMEDIATELY AS THERE HUGE REPERCUSSIONS. YOU CANNOT FREEZE AN ACCOUNT AS YOU WISH.
53 replies
24 months ago
AVIS - NO LONGER A RENTAL OPTION
Good day, Please assist. It has been nearly two months and the rental deposit hold as still not been lifted. Please deal with this decisively and immediately. 2 mails have been sent as well as the online customer feedback form completed.
53 replies
27 months ago
********* / BE AWARE / BE CAREFULL / MAKE THE RIGHT CHOICE
Good day, I have been a Virgin Active member for many years and paid my premiums diligently without fail despite not setting foot in any of your gyms for more than three years. I moved to another medial aid and cancelled my membership in May. 1 months’ notice as is required by calling your call centre and was advised that all was in order. I received a call many months later requesting for payment and I informed the agent of this and she said , no problem Mr Stevens, I will inform my supervisor. Today I received a collection sms notice from MBD ( Ref : 50111370). I called MBD to inform them as well, but the instruction needs to come from you. Please provide your legal departments address so that my attorney can communicate with you formally. I am shocked and appalled as to how *********ly this matter has been dealt with.
0 replies
Review Distribution
5 Star
5 (15.625%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
27 (84.375%)