No refund and nobody to contact

They just won't pay your money. The process of claiming the VAT at the airport is quite complicated in itself. My parent did manage to claim for a purchase and were informed that it could take up to 90 days to receive their refund of R10,067.40. The claim was done middle of March which means they should have expected the payment by mid-June. We are now in September and nobody returns my e-mails and there is no person you can call. Is this company ****ming SARS and foreigners?