Useless Agency

This agency is useless. I submitted my claim approximately a year ago and have never received any feedback. I have had to make numerous calls to inquire about its status of my claim, but there were no updates on the portal. During one of my follow-up calls, I was informed that my claim had been rejected; however, when I requested an explanation, they were unable to provide one, then they say they cant assist me moving forward. It raises the question of the value of engaging them if they cannot offer a clear answer