Missing Deposits Since 20 February – Extremely Poor Support and No Resolution

IExtremely disappointed and frustrated with the service I have received from Vault Markets. On 20 February, I made two deposits into my trading account. The funds were successfully deducted from my bank account, however they were never allocated to my trading wallet. Since then, I have been trying to resolve this issue with their support team by providing proof of payment and all requested documentation multiple times. What makes this situation even more frustrating is that every response comes from a different support agent, which means I constantly have to repeat the entire situation and resend the same documents over and over again. There has been no proper follow-up, no accountability, and no clear resolution provided. During my most recent communication with their support team, I was informed that the matter had been “escalated to the back office.” Unfortunately, since being told this, there has been no update and the issue remains unresolved. To make matters worse, the exact same problem occurred again on 4 March when I attempted to make another deposit. The money was once again deducted from my bank account, yet it never reflected in my trading wallet, and the transaction simply continued loading without completing. It is extremely concerning that this appears to be related to the payment merchants or deposit systems used by Vault Markets. If the company is aware that there are issues with their deposit methods, it raises a serious question as to why these merchants are still being used, especially when it directly affects clients’ funds. This situation has now been ongoing since 20 February, and it is completely unacceptable that a well-known and widely advertised broker cannot resolve a basic deposit allocation issue within a reasonable timeframe. Clients should not have to chase support for weeks just to have their own funds properly allocated. The lack of urgency, poor communication, and the constant need to resend documentation reflects very poorly on the level of service being provided. At this point, I feel completely ignored as a client. I am requesting that this issue be urgently investigated and resolved, and that my missing deposits be properly allocated or refunded without further delay. Until this matter is resolved, I cannot recommend Vault Markets to others. Based on my current experience, the handling of client funds and the level of customer support has been extremely disappointing.