AJ
Amirah J
Active since Oct 2017
7
Reviews
0
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Reviews
7 reviews1 month ago
Missing Deposits Since 20 February – Extremely Poor Support and No Resolution
IExtremely disappointed and frustrated with the service I have received from Vault Markets. On 20 February, I made two deposits into my trading account. The funds were successfully deducted from my bank account, however they were never allocated to my trading wallet. Since then, I have been trying to resolve this issue with their support team by providing proof of payment and all requested documentation multiple times. What makes this situation even more frustrating is that every response comes from a different support agent, which means I constantly have to repeat the entire situation and resend the same documents over and over again. There has been no proper follow-up, no accountability, and no clear resolution provided. During my most recent communication with their support team, I was informed that the matter had been “escalated to the back office.” Unfortunately, since being told this, there has been no update and the issue remains unresolved. To make matters worse, the exact same problem occurred again on 4 March when I attempted to make another deposit. The money was once again deducted from my bank account, yet it never reflected in my trading wallet, and the transaction simply continued loading without completing. It is extremely concerning that this appears to be related to the payment merchants or deposit systems used by Vault Markets. If the company is aware that there are issues with their deposit methods, it raises a serious question as to why these merchants are still being used, especially when it directly affects clients’ funds. This situation has now been ongoing since 20 February, and it is completely unacceptable that a well-known and widely advertised broker cannot resolve a basic deposit allocation issue within a reasonable timeframe. Clients should not have to chase support for weeks just to have their own funds properly allocated. The lack of urgency, poor communication, and the constant need to resend documentation reflects very poorly on the level of service being provided. At this point, I feel completely ignored as a client. I am requesting that this issue be urgently investigated and resolved, and that my missing deposits be properly allocated or refunded without further delay. Until this matter is resolved, I cannot recommend Vault Markets to others. Based on my current experience, the handling of client funds and the level of customer support has been extremely disappointing.
0 replies
4 months ago
Pathetic service
I have made several deposits on the 4/12/25 but out of all the deposit made there was 2 R10000 that wasnt credited to my wallet. I immediately notified them .This happened before aswell because money went off from my bank account anyway I then advised them they said I need to send bank statement. SO I then waited for my new statement run to be loaded on my fnb account I sent them this with the transactions history. I tell them if you che k on the statement you will see it took a few days to clear and obviously it wont correspond cause any payment you make via Samsung pay or paystack dont clear immediately but the money comes immediately from the account t long story short today is the 18/12/25 everytime I mail its its been escalated however their finance department made contact with me and told ne what to send which i did now everytime I must hear its been escalated the proof is on the documents so what is the issue now its very unprofessional and more reason for me to move brokers .pathetic service and the whatsap line is down aswell as the online chat like they had before. I have no reference number so everytime you mail you get a different agent you have to explain the same thing over and over worst service I wouldn't recommend after service unfortunately especially regarding deposits this happened before aswell and issue was resolved quicker but this time nearly 2weeks still not resolved pathetic!!!!
0 replies
14 months ago
Centriq insurance administrator is the worst
I am extremely disappointed with the service regarding my gap cover claim. I submitted my claim on February 20, 2025, and as of today, February 27, nothing has been processed. Despite multiple follow-up calls, I have received no acknowledgment or update on my claim. The lack of communication and inefficiency is unacceptable. It should not take this long just to receive a response. I expected better service, but this experience has been frustrating and unprofessional. I would not recommend this company to anyone who needs timely assistance with their claims. I spoke to dumi, outfit twice and they have been of no help.
1507 replies
38 months ago
Dont ever do business with sanlam
Horrible experience when wanting to move all my business i get attitude grom consultants all i want to do is cancel and move all my business due to false advertising is that so hard!!!!
265 replies
51 months ago
Most difficult upgrade with them EVER
My number is due for a upgrade .i contacted mtn direct call center to do upgrade and was assisted by inbound sales agent JOHAN JANSE VAN NIEWENHUIZEN. I have endless problems trying to get hold of this guy to find out what is happening as he advised his sending a request through for a manual limit increase. I was told by him 1st he had a system error then and email to say he was dealing with queries till 8 the evening bare in mind their contact center closes at 5 everytime is something else. Today 11/02/22 i spoke to his colleague GRANNY MAFIKANE also in his department and was told we are on a waiting list for the phone we wanted and the credit limit increase was done . When i spoke to him he advised there was stock of the phone and we would get it in 5-7 business days after he the limit review was done. I asked to speak to a manager today because JOHAN is giving me the client a run around .I am disgusted with the sevice i was told he will call me the next day came the next day i called he mailed his going to call the following day up till now nothing yet. So today 11/02/22 his colleague advised he logged off already bare in mind this is before 5 . So he forgot about me whos been calling whole week trying to find out what going on regarding the upgrade i want to do. I feel that MTN itself the service is pathetic i just feel like cancelling everything and moving to another service provider!!!! i need answers!
0 replies
57 months ago
UN AUTHORISED DEBIT ORDER
I am disgusted by the service i am receiving for money that belongs to me . I have no business with telkom but they have been deducting money from my bank account since april i queried it and had to do several reversals from my bank which affects my credit profile cause of unpaid d/o i have sent in documents to proof that i have no relationship with them no one has contacted me . A stupid consultant updated the customers banking details and input the wrong account number now its taking my money every month this ia focken ridiculous i am not getting anywhere with telkom the manager said someone will call me took down my details and still nothing i dont get this if a customers d/o bounces they must confirm the acc number again but they dont they keep on arranging a d/o from my account this is pathetic i will never recommend them and i wont do business with them ever im glad im not a customer i will never be too ...i mean what if that was my last money taking big amounts at once is pathetic . To make it worse since debi check is in place i nevrr got a authorisation from my bqnk either so what is telkom busy with doing UNAUTHORIZED DEBIT ORDERS WITHOUT MY CONSENT!!!!
0 replies
63 months ago
Rude and pathetic service!!!
Their service is pathetic!!!! Ive been struggling to get my funds from them for the last 5years i told them several times that the employed no longer exist and i moved jobs but yet they still want a signed form from the company that is no longer here like really ***???? I dont understand its money i contributed from my salary and they are fighting me to keep it and not give it to me. I called in again a week ago after making several calls for i dont know how many years to submit my claim sent a email telling them the story them up till today i still didnt get any feedback as was promised by nolwhazi mabena then when i called in and got hold of her she told me oh no i was on sick leave like really u have the audacity to tell me youwere on sick leave so no one else could assist me??? I feel that they just dont give a fock about you i called in today and i asked to speak to a manager the agent hilton was so rude and transferred me to someone else i feel like everyone that assisted me needs to be fired especially hilton he was so rude and shouting at me i feel like im getting no where with this !!!
183 replies
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