TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-67
Recommended: Unlikely
Jun '25 - May '26
vault22 has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked vault22 across 8 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I've been using Vault22 for a while now and genuinely invested in the platform. With 12 connected accounts and a Financial Fitness Score of 800/1000, I'm not a casual user — I rely on this tool to manage my financial life seriously. That's exactly why the recent changes have been so frustrating. Several features I depended on have simply disappeared, with no communication, no announcement, and no warning: Transaction descriptions — I used to be able to add custom notes to transactions to track context and spending decisions. Gone. Account nicknames — I had all my accounts labelled in a way that made sense to me. That customisation has been removed. Manual account sorting — Being able to organise my accounts my way was essential. Now it auto-sorts, and I've lost control of my own dashboard layout. Custom categorisation — The flexibility to organise my financial data the way I think about it has been significantly reduced. What makes this worse isn't just the lost functionality — it's the silence around it. The platform evolves, features disappear, and users aren't kept in the loop. When I raised these issues, I received generic, boilerplate responses that didn't address my specific complaints. It felt like my feedback went into a void. A newer version of a product should have more capability, not less. Functionality regression is a real problem, and for engaged users it's genuinely painful. I still believe in what Vault22 is trying to do, which is why I'm taking the time to write this. But I need the team to hear this: users who actually engage with the platform depend on these features. Please restore them — and please communicate with your users when things change.
1 reviews | Active since Jan 2020
I've been using Vault22 for a while now and genuinely invested in the platform. With 12 connected accounts and a Financial Fitness Score of 800/1000, I'm not a casual user — I rely on this tool to manage my financial life seriously. That's exactly why the recent changes have been so frustrating. Several features I depended on have simply disappeared, with no communication, no announcement, and no warning: Transaction descriptions — I used to be able to add custom notes to transactions to track context and spending decisions. Gone. Account nicknames — I had all my accounts labelled in a way that made sense to me. That customisation has been removed. Manual account sorting — Being able to organise my accounts my way was essential. Now it auto-sorts, and I've lost control of my own dashboard layout. Custom categorisation — The flexibility to organise my financial data the way I think about it has been significantly reduced. What makes this worse isn't just the lost functionality — it's the silence around it. The platform evolves, features disappear, and users aren't kept in the loop. When I raised these issues, I received generic, boilerplate responses that didn't address my specific complaints. It felt like my feedback went into a void. A newer version of a product should have more capability, not less. Functionality regression is a real problem, and for engaged users it's genuinely painful. I still believe in what Vault22 is trying to do, which is why I'm taking the time to write this. But I need the team to hear this: users who actually engage with the platform depend on these features. Please restore them — and please communicate with your users when things change.
1 reviews | Active since Jan 2020
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to help with my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for weeks and weeks!!!
1 reviews | Active since Jan 2020
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to help with my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for weeks and weeks!!!
1 reviews | Active since Jan 2020
Terrible support, I have an issue linking an account and when I sent an email to support they were unhelpful in their response. I have sent 6 follow up emails with 0 response. My issue is still not resolved and I have been trying for 3 weeks. The linking of accounts is a constant issue and tedious process
1 reviews | Active since Jan 2020
Terrible support, I have an issue linking an account and when I sent an email to support they were unhelpful in their response. I have sent 6 follow up emails with 0 response. My issue is still not resolved and I have been trying for 3 weeks. The linking of accounts is a constant issue and tedious process
1 reviews | Active since Jan 2020
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to unlucky my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for 6 weeks!!! My data history is now completely out of date and they have access to all my financial dealings. I am extremely unhappy!
1 reviews | Active since Jan 2020
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to unlucky my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for 6 weeks!!! My data history is now completely out of date and they have access to all my financial dealings. I am extremely unhappy!
1 reviews | Active since Jan 2020
A number of problems with this business. Customer service extremely bad. Reported the inability of the app to download bank from ABSA statements and they could no solve it in 2 months, which rendered the app useless. Very bad feedback when I communicate - clearly generic answers "We are burning midnight oil to solve your problem" ?? Problems to download/read Capitec bank statements. Duplication of transactions. Initially a well designed app but now beset by problems. Stay away!
1 reviews | Active since Jan 2020
A number of problems with this business. Customer service extremely bad. Reported the inability of the app to download bank from ABSA statements and they could no solve it in 2 months, which rendered the app useless. Very bad feedback when I communicate - clearly generic answers "We are burning midnight oil to solve your problem" ?? Problems to download/read Capitec bank statements. Duplication of transactions. Initially a well designed app but now beset by problems. Stay away!
1 reviews | Active since Jan 2020
Converting from 22Seven to Vault22. 22Seven used to be a good platform. However, since they became Vault22 there functionality went for a loop. From missing transactions to duplicate transactions and not able to properly interface with Discovery bank and especially not able to handle Discovery Savings accounts properly made it a platform not
1 reviews | Active since Jan 2020
Converting from 22Seven to Vault22. 22Seven used to be a good platform. However, since they became Vault22 there functionality went for a loop. From missing transactions to duplicate transactions and not able to properly interface with Discovery bank and especially not able to handle Discovery Savings accounts properly made it a platform not
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