V
vault22
Unclaimed Business
V
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-67
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About vault22
vault22 has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked vault22 across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRL
Roland L
1 reviews | Active since Jan 2020
6 Mar 2026, 13:21
Power user with multiple accounts — core features quietly removed without notice
I've been using Vault22 for a while now and genuinely invested in the platform. With 12 connected accounts and a Financial Fitness Score of 800/1000, I'm not a casual user — I rely on this tool to manage my financial life seriously. That's exactly why the recent changes have been so frustrating. Several features I depended on have simply disappeared, with no communication, no announcement, and no warning: Transaction descriptions — I used to be able to add custom notes to transactions to track context and spending decisions. Gone. Account nicknames — I had all my accounts labelled in a way that made sense to me. That customisation has been removed. Manual account sorting — Being able to organise my accounts my way was essential. Now it auto-sorts, and I've lost control of my own dashboard layout. Custom categorisation — The flexibility to organise my financial data the way I think about it has been significantly reduced. What makes this worse isn't just the lost functionality — it's the silence around it. The platform evolves, features disappear, and users aren't kept in the loop. When I raised these issues, I received generic, boilerplate responses that didn't address my specific complaints. It felt like my feedback went into a void. A newer version of a product should have more capability, not less. Functionality regression is a real problem, and for engaged users it's genuinely painful. I still believe in what Vault22 is trying to do, which is why I'm taking the time to write this. But I need the team to hear this: users who actually engage with the platform depend on these features. Please restore them — and please communicate with your users when things change.
Helpful (0)
|Replies (0)RL
Roland L
1 reviews | Active since Jan 2020
6 Mar 2026, 13:21
Power user with multiple accounts — core features quietly removed without notice
I've been using Vault22 for a while now and genuinely invested in the platform. With 12 connected accounts and a Financial Fitness Score of 800/1000, I'm not a casual user — I rely on this tool to manage my financial life seriously. That's exactly why the recent changes have been so frustrating. Several features I depended on have simply disappeared, with no communication, no announcement, and no warning: Transaction descriptions — I used to be able to add custom notes to transactions to track context and spending decisions. Gone. Account nicknames — I had all my accounts labelled in a way that made sense to me. That customisation has been removed. Manual account sorting — Being able to organise my accounts my way was essential. Now it auto-sorts, and I've lost control of my own dashboard layout. Custom categorisation — The flexibility to organise my financial data the way I think about it has been significantly reduced. What makes this worse isn't just the lost functionality — it's the silence around it. The platform evolves, features disappear, and users aren't kept in the loop. When I raised these issues, I received generic, boilerplate responses that didn't address my specific complaints. It felt like my feedback went into a void. A newer version of a product should have more capability, not less. Functionality regression is a real problem, and for engaged users it's genuinely painful. I still believe in what Vault22 is trying to do, which is why I'm taking the time to write this. But I need the team to hear this: users who actually engage with the platform depend on these features. Please restore them — and please communicate with your users when things change.
0
Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
3 Mar 2026, 07:09
Do not install this app. After selling to Vault their support team was fired.
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to help with my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for weeks and weeks!!!
Helpful (0)
|Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
3 Mar 2026, 07:09
Do not install this app. After selling to Vault their support team was fired.
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to help with my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for weeks and weeks!!!
0
Replies (0)KS
Keegan S
1 reviews | Active since Jan 2020
21 Jul 2025, 09:45
Poor Customer support
Terrible support, I have an issue linking an account and when I sent an email to support they were unhelpful in their response. I have sent 6 follow up emails with 0 response. My issue is still not resolved and I have been trying for 3 weeks. The linking of accounts is a constant issue and tedious process
Helpful (0)
|Replies (0)KS
Keegan S
1 reviews | Active since Jan 2020
21 Jul 2025, 09:45
Poor Customer support
Terrible support, I have an issue linking an account and when I sent an email to support they were unhelpful in their response. I have sent 6 follow up emails with 0 response. My issue is still not resolved and I have been trying for 3 weeks. The linking of accounts is a constant issue and tedious process
0
Replies (0)MV
JS
Jenny S
1 reviews | Active since Jan 2020
13 May 2025, 10:28
Unhappy Vaulter
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to unlucky my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for 6 weeks!!! My data history is now completely out of date and they have access to all my financial dealings. I am extremely unhappy!
Helpful (0)
|Replies (0)JS
Jenny S
1 reviews | Active since Jan 2020
13 May 2025, 10:28
Unhappy Vaulter
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to unlucky my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for 6 weeks!!! My data history is now completely out of date and they have access to all my financial dealings. I am extremely unhappy!
0
Replies (0)NN
Nelus N
1 reviews | Active since Jan 2020
28 Mar 2025, 15:26
Vault22 downward spiral
A number of problems with this business. Customer service extremely bad. Reported the inability of the app to download bank from ABSA statements and they could no solve it in 2 months, which rendered the app useless. Very bad feedback when I communicate - clearly generic answers "We are burning midnight oil to solve your problem" ?? Problems to download/read Capitec bank statements. Duplication of transactions. Initially a well designed app but now beset by problems. Stay away!
Helpful (0)
|Replies (0)NN
Nelus N
1 reviews | Active since Jan 2020
28 Mar 2025, 15:26
Vault22 downward spiral
A number of problems with this business. Customer service extremely bad. Reported the inability of the app to download bank from ABSA statements and they could no solve it in 2 months, which rendered the app useless. Very bad feedback when I communicate - clearly generic answers "We are burning midnight oil to solve your problem" ?? Problems to download/read Capitec bank statements. Duplication of transactions. Initially a well designed app but now beset by problems. Stay away!
0
Replies (0)DW
A
Anonymous
1 reviews | Active since Jan 2020
24 Feb 2025, 17:36
Vault22 deteriorate to a point where it is not reliable & accurate anymore
Converting from 22Seven to Vault22. 22Seven used to be a good platform. However, since they became Vault22 there functionality went for a loop. From missing transactions to duplicate transactions and not able to properly interface with Discovery bank and especially not able to handle Discovery Savings accounts properly made it a platform not
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Feb 2025, 17:36
Vault22 deteriorate to a point where it is not reliable & accurate anymore
Converting from 22Seven to Vault22. 22Seven used to be a good platform. However, since they became Vault22 there functionality went for a loop. From missing transactions to duplicate transactions and not able to properly interface with Discovery bank and especially not able to handle Discovery Savings accounts properly made it a platform not
0
Replies (0)