First impressions are usually the right ones

I decided against using their services because they're disinterested in their clients and only concerned about making money. That's the impression I got from the person tasked with answering queries and making appointments. She only half-read my first e-mail, but made sure I knew what the prices were and that this was not covered by medical aid (my mistake - I mentioned I was a state employee). When I sent another e-mail in the new year, hoping she'd left but otherwise asking to get a more complete response from another person, she ignored this request - but made sure I knew the prices had increased! I then informed her she'd cost her practice at least one customer, and she seems quite okay with that. What's happening at the bottom, is a reflection of what's happening at the top - I would never entrust any part of my body into the care of such sharks. No matter how wonderful their website claims they are! I'll send the review to them, but I'm sure she'll just delete it without another thought...