Customers treated insignificantly

Pathetic service from Vel de Vine. You literally made my aunt cry on her birthday breakfast with the family. I am utterly disgusted that your even had the nerve to say that the reason service and food was bad is because you have a big event the evening and didnt cater for her birthday breakfast. That is a pathetic excuse and you should have no excuse for this laps in service, because hosptality and customer service excellence should be your focal point for every event no matter the size of the party. She put a lot of thought in selecting your venue and was let done so badly that she ended up crying. A grown woman, with medical issues and thats on a pension decided to treat her family and was met with utter disaster. Well done on failing at customer satisfaction yesterday, and treating my family as insignificant customers!