Poor Service delivery from Velani Venter Photography

The service deliver is beyond poor. I was told my pictures from a photoshoot would take 2 weeks. It is 11 weeks in counting and I still do not have my pictures. The photographer, Velani is unprofessional and has made no means to apologize or keep me updated as to why my pictures have taken so long. I had to message and call her before I got my digital images (6 weeks), her excuse was she had gone away on holiday. She "sent my pictures for printing" on 11 January, it is now 15 February, no feedback.The shoot took place on 29 November 2020