Poppi Act: non compliant

My daughter& I purchased a property. Velile Tinto Cape was the attorney transfers. I had a query and the person we dealt with downloaded a previous apartment purchase that I made via another attorney a few years ago. I emailed VTC to raise that they are not compliant with the Poppi Act. Who gave this employee authorisation to download a previous purchase that had all my personal particulars and share that document will all. The mail was forwarded from one to another and 10 days later I am still waiting for a response. Secondly, they input my daughter's details under my name. What an absolute disappointment to deal with this company.