1 reviews | Active since Member
What a experience!!!!!! Bought a pair vellies from Vellie Boutique and the order was dispatched and received in a very short time. Unfortunately the vellies was not the size I bought and immediately I thought that this is gong to be one of those problematic on line buys. However I phoned Velllie Boutique and spoke with a very frindly Brenda who informe3d me that the matter will be resolvd. I gave her all the necessary info as well as photos, showing that the pair of vellies I received is not the size I bought. She then assured me that they will exchange the pair with the correct size3. On Monday 6 May the courier arrived on my doorstep to get the pair of vellies wrongly dispatched. On Tuesday morning I received an SMS from the courier that my parcel is out for delivery and at 09h00 I received my correct size vellies. . This is customer service which can only be classified as super supberb.