JS
John S
Active since Oct 2018
30
Reviews
0
Industries
Reviews
30 reviews1 month ago
Pathetic service
Herotel's service is pathetic. Actually 2orst than pathetic. I am paying R609 per month and suspect that Herotel would render a service for what I am paying. Unfortunately it is not the case. If the internet connection is not down, the band speed is so slow I cannot even run the speed test to determine what the speed is. To report this is a nightmare seeing that you get hooked up with a programmed system which bring you no where. Each time I reported a fault I get a message that they experience a problem on the system and the technician is working on it.
0 replies
7 months ago
Unkept promised
On 4 September 2025 I noted an unauthorised payment, 3 September 2025, on my credit card statement. On 2 September I renew my yearly subscription with Amway and authosried it via the eletronc system. The unauthorised payment on 3 September 2025 was for the same amount as my subscription renewal but was labelled as I AMWAY MOTO JOHAN. Both transactions 2 and 3 September 2025 was still outstanding authorisation. I phoned the supp**** number, at the bottom of the statement a note is posted that if any deviation is noted, it must be reported to the supp**** telephone number. When the lady answered I informed her that I am deaf and that she should talk slowly and clearly so that I am able to hear her. After she established my identity and that I am a client of Standard Bank, I explained to her the noted deviation on 3 September 2025 and that it was an unauthorised transaction. She then informed me that she will have to refer the problem to the ***** department and that my credit card will be blocked for 7 days. I informed her that I am using my credit card on a daily base to purchase food, petrol, etc and that blockig is not an option. She could not give me an alternative seeing that Standard Bank is promoting a cashless environment. She at last said she will transfer me to the ***** department. Then again I explained to lady answering the telephone, that I am deaf and that she must talk slowly and clearly otherwise I would not be able to hear her. Again my identity and client of Standard Bank was established,. I then again explain to her the situation where an unauthorised payment was done on 3 September 2025. She informed me that seeing the transaction is still on outstanding authorisation, she will reverse it and that it will not be necessary to block my credit card. On 7 September 2025 I noted that the unauthorised payment of 3 September 2025 was authorised and that the payment for my subscription with Amway, 2 September 2025 which I authorised via the electronic system, is on outstanding authorisation. Bottom line is the fact that where I reported the deviation on an early stage and authorisation was still pending and after a lengthy discussion, with 2 employees of Standard Bank, I am still credited with the unauthorised payment.
106 replies
8 months ago
Standard Bank blocking account
On 21 Aug 2025 I bought dog food from a supplier. When I try to do an EFT, a message appeared stating that the transaction could not be completed because of *****ulent activities. I phoned the number supp****,16h54, and after quite a discussion and a lot of questions, the operator informed me that he forwarded the problem to a department who will clear the fault. He said I have to wait 30 minutes before doing the EFT. After an hour I again try to do an EFT but again the same message appeared. Again I phoned the number supp****, 18h01, and Shipo answered. Again a massive conversation and again a lot of questions, Shipo informed me that he noted that the problem was escalated but he is going to escalate the problem as well. He then informed me that I have to wait 60 minutes before doing the EFT. At 21h06, 3 hours since my conversation with Shipo, I again tried to do an EFT. Again the message regarding *****ulent activity appeared. As a Standard Bank client for 50+ years, I am highly upset seeing that two Standard Bank employees gave me a time line when the fault would have been cleared which did not happen. This behavior of Standard Bank is totally unacceptable and it can only be interpreted as Standard Bank is chasing long standing clients away.
3 replies
17 months ago
Poor customer service and no alternative for handicapped.
As a Standard Bank client and partitioner in UCount, I keep on receiving super poor service from UCount. The monthly goals get advertised on the Standard Bank app with only a closing date. As soon as the closing date are reached, where you can claim your goal, they inform you that the goal has expired although you did qualify for that specific goal. On enquiry, via e-mail because I am deaf, the response is to visit a branch. Now what will the branch be able to do where there is no resolve via e-mail.
112 replies
24 months ago
Super customer service.
What a experience!!!!!! Bought a pair vellies from Vellie Boutique and the order was dispatched and received in a very short time. Unfortunately the vellies was not the size I bought and immediately I thought that this is gong to be one of those problematic on line buys. However I phoned Velllie Boutique and spoke with a very frindly Brenda who informe3d me that the matter will be resolvd. I gave her all the necessary info as well as photos, showing that the pair of vellies I received is not the size I bought. She then assured me that they will exchange the pair with the correct size3. On Monday 6 May the courier arrived on my doorstep to get the pair of vellies wrongly dispatched. On Tuesday morning I received an SMS from the courier that my parcel is out for delivery and at 09h00 I received my correct size vellies. . This is customer service which can only be classified as super supberb.
0 replies
27 months ago
Standard Bank one sided decisions.
As a 50+ year client of Standard Bank, I am seriously considering changing banks. With my month-end account statement, I detected a deduction, my updates subscription, which I never authorised or subscribed to. On enquiry I was informed that Standard Bank decided, one sided without the clients consent, to charge for the SMS send regarding transactions on my account. According to the person assisting me, Standard Bank did send out a communique regarding this decision last year December which I never received and when I informed her that I did not receive such a notification, she referred to the banking abb. On scrutinising the banking abb on my cell phone I could not get such a notification which again, as in the past, I must conclude as a quick lie to get out of a tight corner. As stated, I never subscribed or agreed by authorising such deduction. My account, Elite, was marketed as a leading account with a lot of extras which included the informing and update of any transaction on my account. Why am I paying a monthly fee as well as a service fee? This one sided decisions of Standard Bank is costly to the client and start costing quite a pretty penny.
58 replies
28 months ago
SARS non conformance.
According to legislation we have to pay tax and boy' o' boy if you pay late you will be punished by SARS. The other hand, when SARS have to produce, they keep on pushing working days, and what have you, to stall their responsibility. I had filed my ITR12 early in the tax season. SARS changed my original ITR12, additional medical expenses of R28000, which was taken off and a claim for my hearing aid, R2000, which was changed to R200. I did present all supporting documents to cover the expenditure, but still it was taken of my original ITR12. I then filed a Notice of Objection on 25 August 2023. After quite a period of which I heard nothing from SARS, I went the troubled route of phoning them. I am deaf and try to avoid telephonic conversations. I was then informed that I have to file a complaint, which I did. On 09/01/20245, I again contacted SARS again because of absolute no reaction from their side. I then was informed that the complaint has 21 working days to be handle3d and that I have to wait the 21 days. This is very frustrating seeing that me as a tax payer are pushed by the same SARS to adhere to their rules but they keep changing the goalposts to their liking.
0 replies
29 months ago
Best Neurochirug
Dr Goggie Fourie operated on my back. Had unbearable pain and from the consultation till the 6 weekly follow-up consultation, Dr Goggie and his team really operated professionally and my severe back pain is gone and I can walk normal again.
0 replies
30 months ago
Poor customer service
I detected a debit of R9.00 on my Standard Bank Credit card statement. Because of the fact that I am deaf I opted to send them an e-mail to the address on the credit card statement. Apparently they phoned me and because I am deaf, I only became aware of the call when I received an e-mail from Standard Bank, informing me that they tried to contact me via telephone with no luck. I again reacted on their e-mail informing Standard Bank that I opted to use the e-mail route because of my deafness, but no reaction from their side is experienced. Seems to me like they are only there for lip service but when it come to resolving problems especially for handicapped clients, they just ignore the problem and hope it will go away.
262 replies
34 months ago
Lies to solve problems.
On 26 June 2023 I transferred funds, 2x R1500, from my current account to my credit card. On 27/June 2023 I noted that only 1x R1500 is reflected on my credit card statement. I immediately contacted Standard Bank card division and they promptly return my call. On explaining to the operator what my problem is, she acknowledge that she could see the transfer. She then elaborate on the new process implemented by Standard Bank where it take 24 hours for any fund transfer to reflect on the statement, where the funds was transferred from a Standard Bank account to a Standard Bank credit card. This was totally s first for me seeing that Standard Bank did not communicated this new process to me. However, she was lying because I did 2x R1500 transfers and one reflected on my credit card statement. So much for the new 24 hour process. This is the service rendered by Standard Bank where problems are handled and solved with lies.
106 replies
Review Distribution
5 Star
7 (23.333333333333332%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
23 (76.66666666666667%)