Worst Vellies Online Store!

Worst service ever! You wait over 2 weeks for an item that says on their website x number of pairs ‘in stock’ of that size! I phoned numerous times to change the size before the order completion was sent. On 2 separate occasions I was told the size was changed. Received the order completion and the size was not changed as confirmed over the phone twice. Tried to email the Nelspruit branch - no reply. Called several more times where the phone was put down in my ear and the next call ignored. Eventually contacted the Pretoria branch where the owner replied, a week later, stating that they cannot change the size??? I informed him that the person answering his phone line gave me the impression on separate occasions (a week ago) that it could be changed. He off course never responded to this email. I then went to then lengths of asking the Pretoria branch if I could exchange my now received size 6 (which does not fit) for a 5 - I will drive to their store for the exchange, they do not have to lift a finger - and just got told ‘no exchanges’. So the website is misleading, it’s false advertising, service is horrible, owner can’t handle a case as simple as swopping a 6 for a 5 in store…. So basically don’t waste your money and time here. Horrible experience.