Cronyism fosters a lack of accountability

My interaction with Venkam, Yolanda Stander and Chantal Fouche over the past two (2) weeks has resulted in enormous frustration and dissatisfaction. As a result of not returning several calls or responding selectively to emails, their lack of responsiveness created considerable frustration and a sense of hopelessness.

Firstly, a breakdown in communication between the complex Estate Manager and Venkam resulted in mutual blame. After failing to fulfil responsibilities, the Estate Manager submitted written statements of offence and defence to my complaints emails, while Venkam remained uninvolved. Only after facing severe pressure did Venkam agree to investigate the Estate Manager, but without confirmation that they have the jurisdiction to conduct such an investigation.

Secondly, I made several attempts to raise concerns about the Estate Manager's disputable performance and the universal enforcement of Body Corporate Rules. However, Yolanda Stander and Chantal Fouche's colleagues continued to provide poor excuses on these Manager's behalf - faulty phone lines and ongoing meetings with a finance manager - to avoid involvement.

Thirdly, with the complex AGM scheduled for Sep 05, 2024, I find it increasingly troubling that my concerns and the anticipated investigations get deliberately delayed to buy time. One hand washes the other... This relationship reflects a perfect example of flourishing cronyism between an Estate Manager and Property Managers.

To conclude, Venkam demonstrated an inability to uphold its obligations to manage a complex impartially and address internal concerns effectively. Their failure to meet self-imposed deadlines, the enforcement of universal accountability and their inability to facilitate transparent communication between owners and Trustees - raise serious concerns regarding Venkam's trustworthiness.