RT
Ronel N
Active since Jan 2023
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Unjustified Electricity Charges for Zero Usage – Venkam / Brushwood
Dear Janie, I am lodging a formal complaint against Venkam Property Management, acting on behalf of the Brushwood Body Corporate, for your failure to address inflated and unjustified electricity charges app**** to Unit 289. Despite near-zero consumption since 23 August 2024 (only 5 units used), I was repeatedly charged R3.83 on 16 occasions and R4.53 once, despite zero electricity usage. Venkam (Yolanda and Alexia) claimed this was a “council-imposed service fee.” I requested written proof (a municipal invoice or tariff schedule) showing that this fee applies monthly to my unit. No documentation has been provided. My first enquiry was submitted on 8 October 2025, followed by a formal dispute on 15 October, and a follow-up on 24 October. As of 29 October, Venkam has failed to respond meaningfully, provide justification, or confirm escalation to the Trustees. The clearance certificate was paid under protest to avoid delaying the transfer. These charges contradict Rule 22.1 of the Brushwood Conduct Rules, which requires levies and ancillary charges to be billed monthly in advance, not inflated arbitrarily. Venkam’s dismissive handling of this matter reflects a lack of transparency and accountability. I request immediate intervention, documentation, and a refund of all unjustified charges. Regards, Ronél ten Napel
0 replies
20 months ago
Cronyism leads to unresponsiveness
My interaction with Venkam, Yolanda and Chantal over the past two (2) weeks has resulted in enormous frustration and dissatisfaction. As a result of not returning several calls or responding selectively to emails, their lack of responsiveness created considerable frustration and a sense of hopelessness. Firstly, a breakdown in communication between the complex Estate Manager and Venkam resulted in mutual blame. After failing to fulfil responsibilities, the Estate Manager submitted written statements of offence and defence to my complaints emails, while Venkam remained uninvolved. Only after facing severe pressure did Venkam agree to investigate the Estate Manager, but without confirmation that they have the jurisdiction to conduct such an investigation. Secondly, I made several attempts to raise concerns about the Estate Manager's disputable performance and the universal enforcement of Body Corporate Rules. However, Yolanda and Chantal colleagues continued to provide poor excuses on these Manager's behalf - faulty phone lines and ongoing meetings with a finance manager - to avoid involvement. Thirdly, with the complex AGM scheduled for Sep 05, 2024, I find it increasingly troubling that my concerns and the anticipated investigations get deliberately delayed to buy time. One hand washes the other... This relationship reflects a perfect example of flourishing cronyism between an Estate Manager and Property Managers. To conclude, Venkam demonstrated an inability to uphold its obligations to manage a complex impartially and address internal concerns effectively. Their failure to meet self-imposed deadlines, the enforcement of universal accountability and their inability to facilitate transparent communication between owners and Trustees - raise serious concerns regarding Venkam's trustworthiness.
0 replies
20 months ago
Cronyism fosters a lack of accountability
My interaction with Venkam, Yolanda Stander and Chantal Fouche over the past two (2) weeks has resulted in enormous frustration and dissatisfaction. As a result of not returning several calls or responding selectively to emails, their lack of responsiveness created considerable frustration and a sense of hopelessness. Firstly, a breakdown in communication between the complex Estate Manager and Venkam resulted in mutual blame. After failing to fulfil responsibilities, the Estate Manager submitted written statements of offence and defence to my complaints emails, while Venkam remained uninvolved. Only after facing severe pressure did Venkam agree to investigate the Estate Manager, but without confirmation that they have the jurisdiction to conduct such an investigation. Secondly, I made several attempts to raise concerns about the Estate Manager's disputable performance and the universal enforcement of Body Corporate Rules. However, Yolanda Stander and Chantal Fouche's colleagues continued to provide poor excuses on these Manager's behalf - faulty phone lines and ongoing meetings with a finance manager - to avoid involvement. Thirdly, with the complex AGM scheduled for Sep 05, 2024, I find it increasingly troubling that my concerns and the anticipated investigations get deliberately delayed to buy time. One hand washes the other... This relationship reflects a perfect example of flourishing cronyism between an Estate Manager and Property Managers. To conclude, Venkam demonstrated an inability to uphold its obligations to manage a complex impartially and address internal concerns effectively. Their failure to meet self-imposed deadlines, the enforcement of universal accountability and their inability to facilitate transparent communication between owners and Trustees - raise serious concerns regarding Venkam's trustworthiness.
0 replies
28 months ago
Techincal Issues - Unresolved for 3-Months
As a business with three (3) electricity meters, we have repeatedly reported technical problems to WireIT/Contour Technology for the past three (3) months. Due to experiencing prolonged frustration and dissatisfaction, we persisted in communicating our concerns to WireIT/Contour Technology through emails and phone calls. However, our complaints remain unresolved as emails are selectively answered (not resolved), and pressured phone calls are just arrogantly brushed off as unimportant. We have experienced two (2) interrelated technical problems starting from mid-October 2023. See the brief description below: 1. We do not receive an emailed invoice copy directly after payment. Therefore, our only option is to manually request an invoice via email or phone to the helpdesk after each electricity purchase. These additional administrative tasks have caused significant time-consuming inconvenience to our business operations. 2. The Technical issue the log-in Online Portal (www.wireit.co.za) experiences is that the 'Send Email' function does not function. NO EMAIL ARRIVES IN OUR INBOX. Both these WireIT/Contour Technology invoice functions (email/resend) have been available since the purchase of our business in March 2016, and we cannot understand why such a convenient service now remains unrepairable. We have reported the Technical problem numerous times during the past three (3) months via email and telephone. • 18-10-2023 - Email Complaint WireIT • 27-10-2023 (22:28) - Phone Complaint WireIT • 06-10-2023 - Email Complaint WireIT • 21-12-2023 (14:19) - Phone Complaint WireIT • 21-12-2023 (14:32) - 32 Minutes - Phone Complaint - Contour Technology Tawanda Muchirakuenda • 29-12-2023 (09:52) - 4 Minutes - Phone Complaint - Contour Technology To our dismay, WireIT/Contour Technology has found ways to circumvent technical issues by sending invoices via email. WireIT/Contour Technology now attaches invoices for our three (3) individual meters as bulk bundles to a single email. These emails are sent irregularly, either around mid-month or at the end of the month. This temporary fix is unacceptable, as it has created disorder in our Business Email Inbox, as we cannot Label or Sort according to the Meter numbers. This long-standing Technical issue first required an apology (Never received) and urgent intervention with a permanent solution by Senior Management within 48 Hours of logging the numerous complaints. However, I must highlight the fruitless phone interactions with the Call Centre Supervisor, Tawanda Muchirakuende. He never displayed any accountability or perseverance to provide a commitment date after consultation with Senior Management. Furthermore, the Customer Support Specialist, Lorenzo Pillay, has been shining in his absence and has made no effort to make contact or offer an explanation or apology for the inconvenience and emotional stress this lengthy Technical issue has caused. To reiterate our expectation as a VAT-registered business, we require emailed invoices for each electricity purchase immediately after payment and repair of the WireIT Online Portal's 'Resend Invoice' feature. We require a resolution from Senior Management without further delay, as we will not continue to tolerate such unprofessional service.
0 replies
39 months ago
Ineffective Return Policy / Lack of Accountability - Damaged Books
I ordered six (6) Books (24-12-2022), and the order was received (11-01-2023). When I opened the delivery Box, I discovered three (3) damaged Books. It appears that all three (3) books (Elsa Pooley) were exposed to water/moisture some time ago (mould). The shipping box and packing paper were in perfect condition, and there were no damages to the other three (3) Books. E-mails with images (damages) and telephonic communications followed, but Loot.co.za. offered no apology for the inconvenience caused or alternative solutions besides 'log an online return'. The Call Centre Staff Member's (Sabrina M) inability and stubbornness to think 'out of the box' and move past 'Step 1' were alarming! The books initially ordered by Loot.co.za from a 3rd Party Supplier with an expected time delay (5-10 Working Days) are the cause of my distress. Loot.co.za can't give the guarantee that the replacement books won't be received damaged. Only after the online returns are logged and collected and Loot.co.za receives the returned damaged Books will they reorder replacement books from the 3rd party Supplier. The anticipated online returns process will most definitely be accompanied by lengthy delays and extended to ±21-31 Days. Unfortunately, it all depends on the wavering level of skill and enthusiasm presented by Loot.co.za. The inability of Loots' Management (Cri-Zelda) and Customer Service (Sabrina M) to communicate effectively and problem solve or Management to return complaint calls perfectly reflects the SHOCKING Online Review Average of 2 out of 5. Ebrahim D cannot single-handedly attend to all Customer complaints. Neither can Ebrahim D solely save Loot.co.za. from the NEGATIVE, DOWNWARD SPIRAL visible online. I logged three (3) Returns (24-01-2023), and my expectancy is a REFUND to my Credit Card within seven (7) Days.
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5 (100%)