Venntro Membership Bad Experience

I had a month sub with one of the dating sites under the Venntro banner. I decided that it was a waste of time and that I no longer wanted the sub. I cancelled my membership and profile on the same day as they renewed my sub for 6 months, however they had already deducted the funds from my account. I asked for a refund as I would not be using the sub at all and have categorically been denied any type of refund. Their reasoning is that I should have cancelled before the renewal date and that this is explained in their terms. The fact is that I had moved house over this period and coupled with power cuts it just did not happen. I really do not care about their terms but more about the moral values involved. So they are happy to keep 6 months of subs which amount to R895.00 and are not willing to even pro-rata if necessary ? So they are being enriched at others expense by default. Moral values ? Don't exist with them. Off course trying to deal with anybody in support gets you nowhere as you just get the standard copy and paste answer. But I guess they need the money more than me so I hope they are proud of the way they conduct their business. I would just like to warn anyone else out there to be super careful if dealing with them or even better not to deal with them.