MF
Mark F
Active since Jun 2014
16
Reviews
0
Industries
Reviews
16 reviews15 months ago
MTN, another bad experience
On Thursday 16th I contacted MTN customer service querying why I cannot purchase email bundles either via their app or via my Capitec Account. It should be noted I have done via both channels in the past with no issues. In the message I attached screenshots of the error messages. I was the prompted to send other information they requested for security purposes apparently. On Friday at 12 pm I then received another message from them asking for screenshots of the issues - this despite sending with my first contact, so obviously nobody bothered to look at them. I duly messaged back berating them for asking for the same thing but I did include the screenshots again. And that's it, complete silence, not a whisper back. MTN you guys suck, you have no idea about customer service and you are not transparent in your dealings. The first opportunity I get I will be cancelling my contract, PERIOD. You don't deserve my business. Oh, by the way I know you won't even bother to respond to this so I am not holding my breath.
0 replies
22 months ago
Poor service with motorcycle purchase.
In February this year I purchased a Big Boy TSR250 from Motorcycle Junction(and/or JP motorcycle repairs)in Brackenfell. I was assured that everything was in order with the bike and the documentation. On trying to get cor it was discovered that the engine number was different to that as on the papers. When I contacted JP at motorcycle junction for some clarity, he promised to come back to me, well that was quite some time ago and I have not heard anything back. Further messages have been met with silence. Needless to say I have been through the whole process of getting police clearance(which is a mission) and have finally been able to get it cor passed and licensed. Bottom line- if you buy a bike from them do not trust that all is well. Check the papers to the bike and ensure all is correct as obviously not everyone is truthful or forthcoming. Had it been mentioned upfront a lot of hassle could have been avoided.
0 replies
28 months ago
MTN, Poor, Poor Service
When the direct debit for my account went through at the end of November I noticed that it was higher than what my contract is for by an extra R150. I thus queried this on the 30th of November via email. Finally on the 5th December I received a copy of my account bill without any type of explanation. I discovered that an additional charge of R130.44 had been charged for "upgrade fees" ? I thus queried once again as although I had upgraded my contract on the 6th September, I had elected to pay the upgrade fees in cash, specifically as I did not want other charges added to my monthly account. I also sent a copy of my receipt. On the 8th December I was advised it was escalated to billing with reference number 1-38551145974 After not receiving any further response, I once again emailed on the 14th December asking for an update. On the 15th I was once again advised that it had been escalated to billing with ref 1-38732277541. Well today is the 23rd December and I have not had any response ??? Is it so difficult to check and advise and how long should this take, it should have been resolved within 24 hours as far as I am concerned. To date I have been with MTN for many years now and have been very happy with service and overall cell reception however this sucks. This is not service and somewhere, someone should be disciplined for dropping the ball. Is this an indication of things to come ? Come on MTN, really, this is truly disgusting.
0 replies
30 months ago
You should not be in business A&R Driving School !!
In May my daughter signed up with A&R Driving School in Cape Town. From the very beginning this crowd were not very responsive, taking long to respond to messages as they were continually unavailable via telephone. Most times whenever a lesson were scheduled the instructor would arrive late, no communication before hand to advise. Including the day of the test. She failed the first test and as she had not used all of her previous lessons they agreed that she could receive more lessons and use the car for the next test. It was a huge problem to get them to honor this and even the day of the test they were so late I did not think she would actually get to do it. Anyhow she failed again. Once again they were contacted for assistance and it was agreed she could use the car for the next test. Today was supposed to be the test as well as a lesson beforehand. At 9.23 she gets a Whatsapp message stating that the car has lost its gears so she cannot use it. Supposedly they could organise another car at a further cost but also far away from the agreed meeting point. The cost was not an issue but the distance was. Thus the test was not done. Then promptly at 20.05 this evening they have the audacity to post a picture showing the car in use by some other student who passed his test in it today. So all along they ****, really terribly poor business etiquette !! I would not recommend anybody to use them, find somewhere better.
0 replies
43 months ago
Venntro Membership Bad Experience
I had a month sub with one of the dating sites under the Venntro banner. I decided that it was a waste of time and that I no longer wanted the sub. I cancelled my membership and profile on the same day as they renewed my sub for 6 months, however they had already deducted the funds from my account. I asked for a refund as I would not be using the sub at all and have categorically been denied any type of refund. Their reasoning is that I should have cancelled before the renewal date and that this is explained in their terms. The fact is that I had moved house over this period and coupled with power cuts it just did not happen. I really do not care about their terms but more about the moral values involved. So they are happy to keep 6 months of subs which amount to R895.00 and are not willing to even pro-rata if necessary ? So they are being enriched at others expense by default. Moral values ? Don't exist with them. Off course trying to deal with anybody in support gets you nowhere as you just get the standard copy and paste answer. But I guess they need the money more than me so I hope they are proud of the way they conduct their business. I would just like to warn anyone else out there to be super careful if dealing with them or even better not to deal with them.
0 replies
55 months ago
Sad, Pathetic Service
On the 21st of September I received an email from The Unlimited advising me that my policy premium would be increasing by an amount of R47.99 in return for what they put as " instant cash back on selected groceries like bread, milk, nappies and more" When I initially took out this policy I was advised there would be no premium increases so I objected, and advised them that I do not accept the increase, especially as I am now expected to pay more for what exactly ? I do not need instant cash back on purchases that I must pay for. I thus advised them to cancel my policy with immediate effect. All I received was an acknowledgment email back advising they would look into it and come back to me. No further response. I thus messaged again the 25th and 27th. Still nothing. I have just messaged again a short while back but I know I will not get a response. In times like this surely all customers are important ? Well it would appear not. Truly disgusting service and now I will not deal with them out of principal.
106 replies
61 months ago
SASSA-Total Apathy !!
Complaint against SASSA for total apathy in the handling of an application for old age grant.Herewith follows a timeline of all incidents of which I have documented proof: 10 Nov 20-submitted an online application for old age grant according to requirements.No affidavit attached. Acknowledgement received via sms. 15 Nov 20-advised that application incomplete due to no affidavit. 19 Nov 20-submitted a new application as advised with all supporting documents, including affidavit. 26 Nov 20-received email stating that no affidavit was attached. I emailed the grant enquiries WC the same time to ask what the problem was as everything had been sent in. 30 Nov 20-received a reply for enquiries with attached advice from the Technical Team stating that affidavit was attached but flagged incomplete, incorrectly. Immediately replied requesting what steps I should take next. 1 Dec 20-advised that a response was awaited form the Tech Team. 7 Dec 20-again emailed grant enquiries WC asking for update. 9 Dec 20-received a reply from Supervisor Mcebisi Magoda asking me to email all the supporting documents to her. 10 Dec 20-duly emailed all documents as requested. 14 Dec 20-received a reply for Supervisor stating that all of the supporting documents were sent to the Ops Unit for assistance. 17 Feb 21-once again emailed enquiries WC for update, reply received stating that mu enquiry was sent to the relevant office. 18 Feb 21-reply received with attached note form Tech Team advising that my application is incomplete due to missing affidavit and I need to resubmit ??? 23 Feb 21-once again emailed Supervisor Magoda directly asking for clarity. No response to date ! 25 Feb 21-emailed grant enquiries WC requesting assistance with the above. 26 Feb 21-emailed Mr Bandile Maqetuka, the Regional Manager with the complaint. No response to date ! 3 Mar 21-once again emailed grant enquiries WC with complaint. 4 Mar 21-received a reply that my query was sent to Tech Team, again ! 5 Mar 21-reply received form the Tech Team acknowledging that the documents were sent in but for some reason not linked with my application and that I should resubmit online. 6 Mar 21-duly resubmitted all supporting docs.Receipt acknowledged. 26 Mar 21-once again advised that affidavit is missing-seriously ?? and that I must resubmit all again. 29 Mar 21-duly fed up I decided to go to the local office to lodge the so called missing affidavit. Advised that I need to make an appointment to complete my application. I could not wait any longer due to a prior arrangement, this after being there for 3 hours. 30 Mar 21-returned to SASSA office,Wynberg to make an appointment.I am told I should not have waited so long to come in as the online submissions is a mess and there are few people trained to handle the system. Advised that the next date they have available is the 17th May 21- 6 weeks away, and this is only for me to lodge the documents. Thereafter the application still needs to be approved. Total time of 6 hours to make an appointment ????? This is my contention : if SASSA know the online submissions is a problem why was I continually asked to resubmit online ? Why not have the decency to advise that the system has failed and it is best to apply at an office ? This is tantamount to negotiating in bad faith and I am sure SASSA are looking for a way to discourage applications. Why no response from officials ? You don’t deserve to be in those positions if you cannot do the job and you should all resign with immediate effect. Going to the office is a joke, everyone must wait outside in the street-no matter the weather, no matter your age and status. There are ladies standing outside with babies for hours, no place to sit or protection from the weather. Finally after 4 hours, 4 of us are allowed inside and it duly takes another 2 hours just to make an appointment, is this fair ??? This is nothing but humiliating and belittling for everyone. And it’s not like there are huge numbers of people trying to be attended to. Why must I now wait another 6 weeks just to submit the same documents I have submitted since November? I have them all and I had them with me. That means possibly 3 months before I can expect a payment ? How did this become my problem when clearly SASSA is at fault but has a total lack of concern ? At the very least I should receive back pay from the time of my initial application. Mr President how do you expect patriotism when this is how you treat your citizens ? I am disgusted at the way one is treated, and believe me if you were to speak to the people at grass roots you would know exactly that everyone feels the same. Therein lies the problem as nobody cares, there is total apathy at government level. I reiterate-you should all resign because even I could do a better job !
0 replies
67 months ago
Kenilworth Spec Savers staff are an asset !
I recently lost my glasses that I had made in May 2019.As we moved house just recently I waited until the move was complete to see if they did not come out somewhere.After not finding the elusive specs I decided to just go and have a new pair made.I went to Spec Savers in Kenilworth to make an appointment so that the glasses could be re-made, fully expecting to have to pay the full price again. I was attended to by Quentin who advised that an appointment was available immediately,whilst waiting he asked me for the old glasses to which I the related the story of how I had lost them.He then proceeded to tell me that they would be covered by insurance,I was not even vaguely aware that they were covered by any insurance and he explained the whole set up. He then made contact with the Cape Gate branch where I had had the original pair made and requested a copy of my original invoice.Once that was done he then really went all out to obtain the original frames,he had to phone around but with no luck.I was able to choose a different set of frames and they then proceeded to complete the prescription.I was advised within a week that the new pair were ready for collection and I finally collected them today. I am extremely impressed by the levels of service given by every staff member at the Kenilworth branch,every one without a doubt has been very friendly and helpful and if it had not been for Quentin's persistence I would probably have ended up paying out a huge sum of money again that was not necessary.I am thankful for this as I have not been working for some time, so every saving is welcomed, and of course I am happy to be able to see properly again! Thank you to all.
53 replies
67 months ago
Recognition deserved for Springfield Gearbox
I had occasion to take my vehicle to Springfield yesterday for the gearbox to be serviced and I was pleasantly suprised with the service I received.Everyone that I dealt with, without exception was very friendly and helpful. The fact that they are able to accommodate at short notice is welcome and I especially would like to thank Riaan for playing taxi in dropping me off and collecting me again. The proof is in the pudding and the gear shifts in the car are so much smoother now,thanks guys and keep it up,I will definitely recommend your business to anyone who needs such services.
53 replies
68 months ago
Disgusting service and attitude from SoundSelect
On the 10th August I placed and paid for an online order with SoundSelect for a pair of Sennheiser headphones.The very next day I received an email from them advising that my delivery was scheduled for the 19th August and I would be contacted by the courier company directly.Thereafter everything just went south,on the 19th August I requested contact details for the courier company after my delivery did not take place.No response.I then contacted Jade telephonically requesting more information,I was told he would phone me back which did not happen.I thus called again and was told to expect them on the 27th August.27th came around and I was contacted by Jade to be informed that they had no stock and I could either wait or receive a refund.I requested a refund and was asked to provide my banking details.This I duly did on the 28th August and to date NO refund has been received.Once again all requests for proof of refund have been ignored and nobody has the decency to respond to my queries. This is the worst service I have ever experienced and I would advise anybody to not have contact with this company at all.They suck at everything and should rather close their doors,it's clear they have no idea of how to manage a business.DO NOT order from them,you will be sorry.
53 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
1 (6.25%)
2 Star
1 (6.25%)
1 Star
11 (68.75%)