www.venumsouthafrica.co.za : ****???

On December the 7th (2024) I placed an order on what appears to be the Venum South Africa website: www.venumsouthafrica.co.za . It goes straight to a website called www.venumza.com Everything looks legitimate, like a typical ecommerce website with a trustworthy paygate. The website states a 3 to 15 day delivery time. Feedback has been terrible. I got an email from an "Isabella" (Isabella@vipeuservices.com) on the day of the order confirming payment receipt and again on the 11th of December with the tracking information. It turns out that the order is being shipped from China, and the tracking information is few and far between. There is no office number that I can call. I recontacted "Isabella" on December the 18th this was the response, 3 days later: "OK，please hold on, we are confirming the details with our courier, thank you."

It is Christmas day, the very expensive parcel (which was ordered 18 days ago and meant as a Christmas gift for someone) has not arrived, and the latest tracking information just says "moved to next station". If this is not a ****, it is then the worst customer service experience I have witnessed and I have sent a formal inquiry to the main American page questioning the legitimacy and existence of its South African branch.

Has anyone else had any experiences with Venum South Africa? Is this an illegitimate poser falsely representing the actual company?