Great food, Disgusting service

<p>Good Day</p> <p> </p> <p>Let me start of by saying that your food is amazing, the pasta I had is right up there with the best of the best, you give the likes of DW 11, Signature, Ten Bompas etc a good run for their money.</p> <p> </p> <p>What a travesty that the service we received was so utterly appalling. We arrived at your restaurant (with my friend) at around 19:10, “our waiter” showed us our table and gave us a few minutes to go through the menu, after which we placed our orders. We received our food some 15-25 minutes later from “our waiter”. We ate, finished our drinks and not even once did our waiter come back to check up on us, to enquire if we were happy with everything and if we needed anything or a drinks refill. The only time we saw him again was towards the end of our evening when he asked if we wanted dessert (this was probably some hour or so later after we had finished eating).</p> <p> </p> <p>We then requested the bill and tipped him “handsomely”, despite his shocking service. I then proceeded to let him know that we were bitterly disappointed by his service and failure to check up on us. His response as I type this still has me perplexed. He responds to us and tells us it was not his job to check up on us to see if we needed anything else, it was the job of the manager to do this. At this point I make it clear that this is not the job of the manager but HIS job, the manager is there to ensure things run smoothly, he or she is not there to ask us if we require refills or to constantly check up on us. He argues with me, in a very rude and arrogant manner and continues to tell us he did everything that was required of him, what we are requesting is the job of the manager. We again inform him that this is not true, the manager is there to oversee things not to check up on us (the manager did come a few minutes after we had received our food to check if we were happy with the food and (understandably) disappeared afterwards).</p> <p> </p> <p>Due to our waiters lack of respect for us and failure to take responsibility we ended up asking for the manager. The manager confirmed that INDEED it is not his job to check up on us, it is “our waiters” job to do so, his job is to ensure things run smoothly. I must add that the managers response to this situation was also bitterly disappointing as he did not take any firm steps, but merely promised to deal with this later on (whatever that means).</p> <p> </p> <p>We are truly disappointed and it is as a result of such an experience that we will not be coming back to your restaurant, your food is amazing but your service is revolting and the way your staff speak to your customers is highly unacceptable, instead of apologising and owning up he gave us attitude.</p>