Verimark
1.5|1,075 reviews
Responds in 17 hours 21 min
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Sarah M
1 reviews | Active since Member
23 Feb 2026, 12:09
Complaint Against Verimark and Game Menlyn – Unresolved Refund for Vacuum Cleaner
I purchased a Genesis Hydrovac Compact vacuum cleaner from Verimark on 04 July 2025. I returned the machine to the store on 13 January 2026 for repairs, as it was not working. At the time, I was told that repairs would take 21 days (excluding weekends).
The 21-day period has now passed, but despite multiple follow-up calls and promises from their customer service team, I have received no proper updates, and the machine has still not been returned.
Due to the prolonged delay and lack of communication, I no longer want the machine and am requesting a full refund.
I am extremely disappointed with Verimark’s and Game Menly unprofessional and unresponsive service, and I am seeking assistance through Hello Peter to resolve this matter urgently.
Helpful (0)
Replies (212)0
Replies (212)Verimark's replyOfficial
23 Feb 2026, 13:09Dear Sarah, Thank you for contacting us and sharing your experience. We sincerely apologize for the delay and inconvenience you have experienced with your Genesis Hydrovac Compact vacuum cleaner. We understand your frustration and your request for a full refund. To help us resolve this matter quickly, please provide the repair number or any documents you received when you returned the vacuum. Once we have these details, we will investigate the matter and get back to you with an update as soon as possible. We value your patience and sincerely apologize again for any inconvenience caused. Kind regards,
The Verimark team
The Verimark team
Best regards,
Verimark's reply23 Feb 2026, 13:09
Official
Dear Sarah, Thank you for contacting us and sharing your experience. We sincerely apologize for the delay and inconvenience you have experienced with your Genesis Hydrovac Compact vacuum cleaner. We understand your frustration and your request for a full refund. To help us resolve this matter quickly, please provide the repair number or any documents you received when you returned the vacuum. Once we have these details, we will investigate the matter and get back to you with an update as soon as possible. We value your patience and sincerely apologize again for any inconvenience caused. Kind regards,
The Verimark team
The Verimark team
Best regards,
SM
Sarah M's updateReviewer Update
23 Feb 2026, 13:18image.png 16.21 KB
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Sarah M's update23 Feb 2026, 13:18
Reviewer Update
image.png 16.21 KB
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Sarah M's updateReviewer Update
23 Feb 2026, 13:22image.png 339.11 KB
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Sarah M's update23 Feb 2026, 13:22
Reviewer Update
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Verimark's replyOfficial
23 Feb 2026, 13:28Dear Sarah, Thank you for your message. We have been informed that your vacuum cleaner was returned to Game Menlyn on 19 February 2026. Please return all accessories to the store. They have been notified and will assist you with your refund. We apologize for the inconvenience and thank you for your patience. Kind regards,
The Verimark team
The Verimark team
Best regards,
Verimark's reply23 Feb 2026, 13:28
Official
Dear Sarah, Thank you for your message. We have been informed that your vacuum cleaner was returned to Game Menlyn on 19 February 2026. Please return all accessories to the store. They have been notified and will assist you with your refund. We apologize for the inconvenience and thank you for your patience. Kind regards,
The Verimark team
The Verimark team
Best regards,