Verimark
1.5|1,075 reviews
Responds in 17 hours 21 min
lN
lindokuhle N
1 reviews | Active since Member
21 Feb 2026, 04:34
False returnable/ refundable promise
I purchased a Genesis POWER STEAM ADVANCED STEAM Iron at Game in October 2025. When I opened it I found that the steam system was not working. I did not panic because of the promise that if it's diffective I will be able to return it and the consumer protection act. 20 February 2026 I found a chance to return it. When I got to Game Secunda, the iorn was tested and found defective. But I was told I can not get a refund, the item will be booked for repairs. I am so disappointed that the promise that the item is refundable is false and that the brand does not comply with the consumer protection act. Meaning I'm stuck with a brand new, defective item
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Replies (265)Verimark's replyOfficial
23 Feb 2026, 04:37Good day Ms Ndhlovu, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and disappointment caused. We understand your frustration regarding the Genesis Power Steam Advanced Steam Iron purchased at Game Secunda. Please note that in line with the Consumer Protection Act (CPA), the supplier has the opportunity to inspect and assess the product. If the unit is confirmed to be faulty after inspection, the CPA policy will be applied according to your request (refund, replacement or repair). To assist you further and follow up with the store, kindly share the Game repair/reference number that was provided when the iron was booked in. We look forward to resolving this matter for you as soon as possible. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply23 Feb 2026, 04:37
Official
Good day Ms Ndhlovu, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and disappointment caused. We understand your frustration regarding the Genesis Power Steam Advanced Steam Iron purchased at Game Secunda. Please note that in line with the Consumer Protection Act (CPA), the supplier has the opportunity to inspect and assess the product. If the unit is confirmed to be faulty after inspection, the CPA policy will be applied according to your request (refund, replacement or repair). To assist you further and follow up with the store, kindly share the Game repair/reference number that was provided when the iron was booked in. We look forward to resolving this matter for you as soon as possible. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
lN
lindokuhle N's updateReviewer Update
23 Feb 2026, 16:30Ref no: 300647019
lN
lindokuhle N's update23 Feb 2026, 16:30
Reviewer Update
Ref no: 300647019
Verimark's replyOfficial
24 Feb 2026, 06:21 Hi Lindokuhle, thank you for your reply. We have received your message regarding Ref no: 300647019 and will assist you shortly.
Best regards,
Verimark's reply24 Feb 2026, 06:21
Official
Hi Lindokuhle, thank you for your reply. We have received your message regarding Ref no: 300647019 and will assist you shortly.
Best regards,
lN
lindokuhle N's updateReviewer Update
16 Mar 2026, 06:44Good day
Its been 3 weeks since you said you'd get back to me shortly. How long is shortly? I still don't have the product is paid for in full
Its been 3 weeks since you said you'd get back to me shortly. How long is shortly? I still don't have the product is paid for in full
lN
lindokuhle N's update16 Mar 2026, 06:44
Reviewer Update
Good day
Its been 3 weeks since you said you'd get back to me shortly. How long is shortly? I still don't have the product is paid for in full
Its been 3 weeks since you said you'd get back to me shortly. How long is shortly? I still don't have the product is paid for in full
Verimark's replyOfficial
17 Mar 2026, 11:56 Thank you for your message. Please note that your unit has been repaired and dispatched. We will follow up with the courier and provide you with an updated estimated time of arrival for your delivery as soon as possible. We appreciate your patience and apologise for any inconvenience caused. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply17 Mar 2026, 11:56
Official
Thank you for your message. Please note that your unit has been repaired and dispatched. We will follow up with the courier and provide you with an updated estimated time of arrival for your delivery as soon as possible. We appreciate your patience and apologise for any inconvenience caused. Kind regards,
The Verimark Team
The Verimark Team
Best regards,