LN
lindokuhle N
Active since Feb 2018
3
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0
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Reviews
3 reviews2 months ago
False returnable/ refundable promise
I purchased a Genesis POWER STEAM ADVANCED STEAM Iron at Game in October 2025. When I opened it I found that the steam system was not working. I did not panic because of the promise that if it's diffective I will be able to return it and the consumer protection act. 20 February 2026 I found a chance to return it. When I got to Game Secunda, the iorn was tested and found defective. But I was told I can not get a refund, the item will be booked for repairs. I am so disappointed that the promise that the item is refundable is false and that the brand does not comply with the consumer protection act. Meaning I'm stuck with a brand new, defective item
265 replies
23 months ago
Worst service experience ever
Worst service experience ever and MTN South Africa couldn't be bothered because they don't respond when one complains Just spoke to a customer service agent who couldn't change my statement delivery email address after I have not received my statement for 17 months of paying diligently. She just told me I'm crazy my email address is correct. After authenticating that she was speaking to the contract holder she couldn't change my status from Mr to Miss She could change my debit order banking details What kind of a ****** show are they running Not to mention there insurance it took them 5 months to give me feedback on a phone claim Yeah neh
0 replies
98 months ago
online upgrades
online upgrades good day I processed on online upgrade last year 24 July 2017. after my internet section i received confirmation that my order has been successful and a RAM agent will contact me regarding delivery. To date i have not received the order but my invoice indicates i need to pay the new rate. i have tried to call then email them but the only thing they do is send me from one department to the other. I have exhausted all avenues that i am aware of regarding trying to solve the matter. All i get from vodacom is that they dont know what happened, i must call back in a week and the last call i made ended in a screaming match between after sales and solutions. To me vodacom does not care about customer satisfaction they just do as they please totally unprofessional
210 replies
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