Verimark
1.5|1,075 reviews
Responds in 17 hours 21 min
JvdH
Jan van den Heever
1 reviews | Active since Member
18 Feb 2026, 05:47
Not CPA (Consumer Protection Act) Compliant!
Referral Number: 3009706 - Item bought at Makro Centurion & supp**** by Verimark.
I purchased a Genesis Vacuum Cleaner from Verimark and returned it within six months due to a defect in the suction pipe trigger. On 24 January 2026, I handed the unit to the Verimark repair center. Despite my clear rights under the Consumer Protection Act (CPA), the repair center refused to honor the CPA provisions and proceeded to repair the unit without my consent. On 14 February 2026, I collected the vacuum. The unit remained unopened until 17 February 2026, when I discovered to my shock that the bucket and filter mechanism had been replaced with old, secondhand parts. The bucket is cracked, and the filter mechanism’s label is partially scratched off. This constitutes: - Violation of CPA Section 56: I was entitled to a refund, replacement, or repair at my choice within six months of purchase. - Unauthorized repair: The repair was carried out without my consent. - *****ulent substitution of parts: The unit was returned with visibly used and damaged components. I have photographic evidence documenting the condition of the vacuum before and after the repair, clearly showing the secondhand parts. Given these facts, I am opening a case with the CPA and filing a ******** complaint with the SAPS for *****ulent practices by the Verimark repair center.
Helpful (0)
Replies (212)0
Replies (212)Verimark's replyOfficial
18 Feb 2026, 06:09Hello Jan, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. To assist you further, we kindly request that you return the vacuum cleaner to Makro Centurion. Once the unit is received, Verimark will be able to provide further assistance to address your concern. We appreciate your patience and will do our best to support you. Kind regards,
The Verimark team
The Verimark team
Best regards,
Verimark's reply18 Feb 2026, 06:09
Official
Hello Jan, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. To assist you further, we kindly request that you return the vacuum cleaner to Makro Centurion. Once the unit is received, Verimark will be able to provide further assistance to address your concern. We appreciate your patience and will do our best to support you. Kind regards,
The Verimark team
The Verimark team
Best regards,
JvdH
Jan van den Heever's updateReviewer Update
19 Feb 2026, 07:10NEW ID Reference from Makro - 3014669 concerning complaint.
My wife returned the product on 18/02/2026 as requested and clearly stated, in accordance with the CPA, that she requires either a refund or a replacement product.
Your prompt attention and swift resolution of this matter would be greatly appreciated.
My wife returned the product on 18/02/2026 as requested and clearly stated, in accordance with the CPA, that she requires either a refund or a replacement product.
Your prompt attention and swift resolution of this matter would be greatly appreciated.
JvdH
Jan van den Heever's update19 Feb 2026, 07:10
Reviewer Update
NEW ID Reference from Makro - 3014669 concerning complaint.
My wife returned the product on 18/02/2026 as requested and clearly stated, in accordance with the CPA, that she requires either a refund or a replacement product.
Your prompt attention and swift resolution of this matter would be greatly appreciated.
My wife returned the product on 18/02/2026 as requested and clearly stated, in accordance with the CPA, that she requires either a refund or a replacement product.
Your prompt attention and swift resolution of this matter would be greatly appreciated.
Verimark's replyOfficial
19 Feb 2026, 07:29Dear Jan, Thank you for providing the new Makro reference (3014669). We sincerely apologize for the inconvenience you have experienced. Your complaint has been escalated for internal review, and we are following the necessary processes to ensure full compliance with the CPA. We will confirm once the returned vacuum cleaner is received and work with Makro Centurion to provide a resolution in line with your request. We regret that this experience fell short of the standard of service we aim to provide, and we appreciate your patience as we resolve this matter promptly. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply19 Feb 2026, 07:29
Official
Dear Jan, Thank you for providing the new Makro reference (3014669). We sincerely apologize for the inconvenience you have experienced. Your complaint has been escalated for internal review, and we are following the necessary processes to ensure full compliance with the CPA. We will confirm once the returned vacuum cleaner is received and work with Makro Centurion to provide a resolution in line with your request. We regret that this experience fell short of the standard of service we aim to provide, and we appreciate your patience as we resolve this matter promptly. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's replyOfficial
27 Feb 2026, 06:30Dear Jan, We hope you are doing well. We wanted to provide you with a quick update regarding your returned Genesis vacuum cleaner. The unit is scheduled to be returned to Makro Centurion next week, and we have asked the team there to assist you with either a refund or an exchange, depending on your preference. We are truly sorry for the inconvenience this has caused and understand how frustrating this experience must have been. Please know that we are committed to resolving this matter promptly and fairly, in line with your rights under the CPA. When you have a moment, kindly let us know whether you would prefer a refund or a replacement so we can make the necessary arrangements as soon as the unit arrives at the store. Thank you again for your patience and for allowing us the opportunity to make things right. Warm regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply27 Feb 2026, 06:30
Official
Dear Jan, We hope you are doing well. We wanted to provide you with a quick update regarding your returned Genesis vacuum cleaner. The unit is scheduled to be returned to Makro Centurion next week, and we have asked the team there to assist you with either a refund or an exchange, depending on your preference. We are truly sorry for the inconvenience this has caused and understand how frustrating this experience must have been. Please know that we are committed to resolving this matter promptly and fairly, in line with your rights under the CPA. When you have a moment, kindly let us know whether you would prefer a refund or a replacement so we can make the necessary arrangements as soon as the unit arrives at the store. Thank you again for your patience and for allowing us the opportunity to make things right. Warm regards,
The Verimark Team
The Verimark Team
Best regards,