JV
Jan van den Heever
Active since Aug 2018
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Not CPA (Consumer Protection Act) Compliant!
Referral Number: 3009706 - Item bought at Makro Centurion & supp**** by Verimark. I purchased a Genesis Vacuum Cleaner from Verimark and returned it within six months due to a defect in the suction pipe trigger. On 24 January 2026, I handed the unit to the Verimark repair center. Despite my clear rights under the Consumer Protection Act (CPA), the repair center refused to honor the CPA provisions and proceeded to repair the unit without my consent. On 14 February 2026, I collected the vacuum. The unit remained unopened until 17 February 2026, when I discovered to my shock that the bucket and filter mechanism had been replaced with old, secondhand parts. The bucket is cracked, and the filter mechanism’s label is partially scratched off. This constitutes: - Violation of CPA Section 56: I was entitled to a refund, replacement, or repair at my choice within six months of purchase. - Unauthorized repair: The repair was carried out without my consent. - *****ulent substitution of parts: The unit was returned with visibly used and damaged components. I have photographic evidence documenting the condition of the vacuum before and after the repair, clearly showing the secondhand parts. Given these facts, I am opening a case with the CPA and filing a ******** complaint with the SAPS for *****ulent practices by the Verimark repair center.
212 replies
7 months ago
NOT Closing Accoount
I requested account closure on 27 September 2025. At the time, the account had a positive balance, which remained intact until 10 September 2025 when banking fees were deducted. I am now being informed that the account cannot be closed until these fees are settled—effectively holding me liable for charges incurred after my closure request. This feels punitive and unreasonable.
106 replies
13 months ago
*****ulent sale and bad service!
WARNING! to all people interested in purchasing electronics at Cash Crusaders GEZINA. 1. Test the product in store, make sure what you pay for is the same as what is advertised and what you get. 2. Don't call in you will wait till they have time to answer your call and then will only help you after they are good and ready to speak to you. Waited 15 min before casher talked to me. 3. Email address given by store manager to log my complaint at head office also end up being ignored. (elijahm@cashcrusaders.co.za) 4. Record your conversations of promises made by staff and manager. They like making promises that are not kept at the inconvenience to customer. In short, I will not recommend buying from Cash Crusaders. After sale service is BAD! One positive point is the Consumer Protection Act (CPA) available to protect the consumer against *****ulent sale and bad service.
0 replies
35 months ago
DO NOT BUY A HAVAL!!
As a Haval owner, I would like to caution any potential buyers to think twice before committing to buy any Haval vehicle. After sales service is bad, turnaround time in fixing vehicles take forever due to parts not being available. Once a major repair was done for at your cost, every mechanical part linked to the part repaired will fail with in 1 month. You will bear the cost for everything even when the mechanic made a mistake causing the other parts to fail. They are not CPA compliant!
0 replies
40 months ago
Bad service
Haval Gezina, is not a service center, seeing that my vehicle has to be returned every time to them with in 1 week after repairs done by them to fix problems. It is costing me money and annual leave every time!
0 replies
69 months ago
Not receiving what you paid for!
It has been 28 days since payment was done for the renewal of my vehicle license. I am getting the run around with "Oh no,............" sms to give me feedback? Seriously, just refund me already. One tip as well, please post the negative service you give to other customer on you web page as well not only the 3 positive ones!
0 replies
85 months ago
International Roaming
Good day; I did every thing you instructed me to do to be able to use my Cell C phone and contract cross boarder. Yet once again it did not work. I need this sorted out immediately! It seems that you do not want to help me or don't care?
112 replies
87 months ago
17 DAY's and STILL WAITING
Good day Cell C; It has been 17 Day's sins i received your reply on 1 February 2019 at 12h02, that the matter has been send to our Exclusive Desk! Is this "Exclusive Desk" the are were customer are send to to wait a life time or until the contract expires? Still awaiting your response !
105 replies
88 months ago
3rd Problem in 8 Months from joining ~ CELL C
Dear Cell C; It is now the 3rd issue have within 8 months since i joined the Cell C provider. You are very quick to take you pond of flesh every month, but not willing to resolve the problem, it is never CELL C it is always a 2nd or 3rd party problem were me your "not valued customer" must call other people to get feedback or resolved! This is appalling service for money spent with no service...
630 replies
90 months ago
International roaming
Good day Cell C; You have proven that you do not care about me as a customer. I have had only had your web response to date and no further communication. I eventually called and found out that it will cost me a arm and leg to leave Cell C...…. Now publicly I need to know, am I a customer of Cell C, or do my problem with roaming not concern you?
105 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)