Disgraceful service delivery. Definitely don’t recommend it.

Hi I’m Jolandi Flugel. I have a rental solar system with Versofy solar. Trust me when I say this. They are the worst when it comes to customer service. 1 st incident. My batteries won’t charge. Log a fault on the group chat that everyone important is on. No reply for 3 days. Send a email. In the morning get a replay late the evening. Takes a week for them to sort the issue out. So after issue is sorted out. I have some faith in them to ad more pannels and batteries. One day after installation is complete. The whole system does not work properly. Discharges from a 100% to 50% in 4hrs then to 0% in 3 seconds. And this is running a 16kw battery pack. So I take screenshots and send them on I get told to monitor it and so I do. Eventually they say they need to come out. Make arrangements to take a day off work the Tuesday just to get told they not coming anymore. When do they come 3 weeks later. Takes them 2 days to fix. To date 4 December 2025 @ 13:00. 16:30 my system that was fixed has the same problem with the simular error it had from the start of my 1 log and still discharged from 98% to 47% by it self but I’m running completely from the grid. Oh and guess what they still deducted the new premium for the extra equipment even though I have not have use of my batteries for almost a full month and to make matter wors they double debited me. Said they would refund me shortly that was the morning and send pop. Never did and had to call the bank to reverse the one amount and pay for the charges due to there negligence and incompetence.

So people of South Africa. If you looking at going the Versofy way. Please don’t. This is definitely not the 1st time I have had terrible service experience from a them. I have never in my life had such terrible service experience. No one has even had the decency to call and offer a discount or paid me back any sort of refund as my system is NOW WORKING