Shocking Customer Support, Incompetence and a Complete Breakdown in Communication from Versofy!!!

I currently have two solar installations with Versofy. Based on this existing relationship, Versofy recommended using a third-party service provider, Grunlite, to complete the SSEG application for one of my installations.

This third party service provider advised that they required usage data from Versofy to accurately complete the submission to Eskom. On 4 November 2025—over a month ago—I formally requested Versofy to release this information. Since then, despite multiple follow-ups, absolutely nothing has been actioned.

Between Mia and Lerato, I have received no explanation, no updates, and no basic courtesy of communication regarding why my usage data has still not been released. Emails go unanswered. Requests for clarity are ignored. After three separate weekly calls, I have been told repeatedly by the Key Account Manager, Lerato, that she will “check with support and come back to me,” yet she never follows through.

When I requested to speak to her manager, I was placed on hold for 10 minutes, only to be told the manager was unavailable. I further requested contact from the Head of Technical, and once again, nothing happened. No call. No email. No accountability. No apology.

For a private company trying to build trust in a competitive and growing solar market, this level of service is unacceptable, unprofessional, and frankly pathetic. It raises serious concerns about whether Versofy has the internal competence or operational capacity to support its clients beyond the point of sale.

If this is the standard of customer support Versofy deems acceptable, I will have no choice but to consider terminating my relationship with the company and seeking legal advice regarding breach of contract. Clients cannot be left stranded for weeks due to internal inefficiencies and unresponsive Key Account Managers.

Let me be clear: I am posting this publicly because no senior representative from Versofy has bothered to contact me, acknowledge the problem, or attempt any form of resolution. This silence speaks volumes.

Unless Versofy urgently rectifies this matter and demonstrates meaningful customer service, I will make it known across relevant consumer platforms and industry forums that the brand does not uphold even the most basic standards of customer care.