EA
Evasen A
Active since Feb 2017
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Shocking Customer Support, Incompetence and a Complete Breakdown in Communication from Versofy!!!
I currently have two solar installations with Versofy. Based on this existing relationship, Versofy recommended using a third-party service provider, Grunlite, to complete the SSEG application for one of my installations. This third party service provider advised that they required usage data from Versofy to accurately complete the submission to Eskom. On 4 November 2025—over a month ago—I formally requested Versofy to release this information. Since then, despite multiple follow-ups, absolutely nothing has been actioned. Between Mia and Lerato, I have received no explanation, no updates, and no basic courtesy of communication regarding why my usage data has still not been released. Emails go unanswered. Requests for clarity are ignored. After three separate weekly calls, I have been told repeatedly by the Key Account Manager, Lerato, that she will “check with support and come back to me,” yet she never follows through. When I requested to speak to her manager, I was placed on hold for 10 minutes, only to be told the manager was unavailable. I further requested contact from the Head of Technical, and once again, nothing happened. No call. No email. No accountability. No apology. For a private company trying to build trust in a competitive and growing solar market, this level of service is unacceptable, unprofessional, and frankly pathetic. It raises serious concerns about whether Versofy has the internal competence or operational capacity to support its clients beyond the point of sale. If this is the standard of customer support Versofy deems acceptable, I will have no choice but to consider terminating my relationship with the company and seeking legal advice regarding breach of contract. Clients cannot be left stranded for weeks due to internal inefficiencies and unresponsive Key Account Managers. Let me be clear: I am posting this publicly because no senior representative from Versofy has bothered to contact me, acknowledge the problem, or attempt any form of resolution. This silence speaks volumes. Unless Versofy urgently rectifies this matter and demonstrates meaningful customer service, I will make it known across relevant consumer platforms and industry forums that the brand does not uphold even the most basic standards of customer care.
0 replies
40 months ago
Pathethic Customer Support from ADT!
In December 2022, I called ADT call center as I was not receiving my monthly statements and my alarm system was 5 years old so I wanted to get advise regarding an upgrade. The customer service arranged for a ADT consultant to come to my premises to do an evaluation on 17 December 2022 the consultant's name was Siboniso Mavimbela. On the 17 December 2022 Siboniso did not arrive at my premises and did not even bother calling to notify me that he was not coming. On 17 December I called ADT customer support to notify them that Siboniso did not arrive and they were very flippant about it and said that they would reschedule. I then told them that I did not want Siboniso to be booked again as he clearly was not professional and asked for another consultant. Customer support then booked Innocent Mkhize for 19 December 2022. Innocent arrived on the 19 December and stated that my battery pack was not working and that I was at risk during a power failure. I asked why ADT did not notify me about the battery not working as they should be monitoring and testing these systems, he responded that he didn't know and that I should ask customer support. He had agreed to send through a quote to me for a new battery pack and for an installation of the latest alarm system. I waited for about 2 days for Innocent to email me the quotes which never arrived. So on the 21 December I called customer service again to enquire about the quotes and to negotiate a better rate. The first lady I spoke to at customer service told me that Innocent was informed and that he would send me the quote and she then rudely hangup on me without giving me the opportunity to respond or to ask for a better rate. I immediately called ADT customer service back and a different agent answered and I told her that the first agent hangup on me and that I wanted to speak to a supervisor to complain about this. She said that her supervisor is busy but that she had made a note of my complaint and would ask her supervisor to call me back immediately. I then proceeded to negotiate a new rate with this agent and reminded her of the quote which was outstanding which she promised to send through and of the supervisor's call. It is now 03 January 2023, I have not received a call back from the Supervisor as promised regarding the rude consultant nor have I received any of the promised quotations for the replacement of my faulty battery. Furthermore I have not received an explanation from ADT as to why the faulty battery was not detected by ADT and responded to as ADT claim to be monitoring these systems 24/7. This is pathetic service and I demand that these call records be reviewed and that agents and customer service individuals at fault be disciplined accordingly. And more importantly please provide me with what I have asked for.
0 replies
45 months ago
FNB Complaints Management Team is Pathetic !!!
My 2 complaints in the review dated 25 May 2022 relating to FNB Private Wealth has still not been resolved. The Complaints team at FNB is pathetic! The Complaints coordinator assigned to review this complaint has not responded to my email dated 24 June 2022, it has been more than a month now. The complaints coordinator did not even bother to apologise even after it was clear that FNB was complicit regarding my 2 complaints. The complaints coordinator didn't even bother to properly understand the complaint or listen to the call recordings before responding. No people skills whatsoever. Up to now nobody from FNB has even bothered to follow-up to find out if my complaints have been addressed in an appropriate manner. FNB's once customer focused approach is now non-existent.
134 replies
47 months ago
FNB Private Wealth and Home Loans Unethical Practices
2 Matters I want to write about: 1. I recently paid-off the outstanding balance on my mortgage account in advance of the due date. At inception I signed a Flexi-account home loan with FNB meaning that I would have access to the loan’s principal amount (if fully paid). In mid May 2022, I however noticed that monthly payments where still scheduled to come off the account even though the account was fully paid off as at 1 May 2022. I could not get through to the FNB Home loans desk directly despite calling on 3 separate days, their line just rings with no answer. I alerted my private banker about the scheduled payments and asked him to assist. He also took more than a week to respond to me and in the end proved to be of little assistance. My private banker asked me to fill in a form to have my flexi-home loan reinstated and to provide comprehensive insurance cover to the bank. I rejected these requests as I already have an existing flexi-home loan facility with FNB. Not long after rejecting the requests from my private banker I received 2 calls from FNB Home loan agents stating that I do not need to fill in any forms or re-submit comprehensive insurance cover as my current home-loan is a flexi-home loan facility but that I would need to transact on this home-loan facility monthly if I want to keep it as the bank no longer offers my flexi-home loan facility. I would need to convert/transfer to the new Flexi-home loan facility. I was basically being forced to either close my current mortgage account or transact on it to keep the terms and conditions of my current mortgage account active, which I found unethical. I was told the difference between the old and new flexi-home loan facility is that with the new flexi-home facility I will only have access to the funds that I prepaid (not the full principal amount). There has been no communication from FNB to me as a customer about the changes it has made, and this issue has been very poorly handled. I was only notified about these changes because I called in and enquired otherwise, I would be none the wiser. I also want FNB to show me on the contract that I had signed where it gives them the right to change the nature of the product without my consent/to force me to change to another product offering by making my current product offering difficult to manage. This is totally unethical. 2. FNB have, without communicating to Private Wealth customers, changed the nature of how their private banker’s work. Firstly, your private banker is no longer referred to as a private banker they have changed to private advisor. This change was made with no communication to me as a customer. In the past I have always had relatively good service from my private bankers, and I get responses on the same day. This has not been the case for me in the last 2 years. When I questioned my private advisor about the change, he told me that they don’t deal with transactional level issues anymore and that for transactional level queries I need to contact the FNB private wealth suite for assistance. This suite can be either useful or absolutely useless (as I found out on many occasions in the past) it’s the luck of the draw for you as a customer as far as the private wealth suite is concerned. Getting back to the private banker issue - my experiences in the past and prior to my current private banker has been that when I contact my private banker for transactional level queries/issues they assist me with it my issues and provide accurate information and provide it promptly, but this seems to be no longer the case. So as in the first instance with the home loans FNB has chosen to make changes to the quality of service/product offered without communicating it to me as a customer and in both instances the changes are not in my best interest as a customer but rather seem detrimental to me as a customer. This is not the level of service I have come to expect from FNB in the 28 years that I have been banking with you. I deserve an explanation from FNB management on both these matters and I am writing here because I am not happy with the explanations I get from my private advisor or other FNB agents that have contacted me because they either don’t have an explanation or provide incorrect information.
268 replies
55 months ago
Good Customer Support
Great service received from Tshepo Lekoma, Thank you for the assistance.
53 replies
82 months ago
Terrible Service from Consultant
Please note I was contacted by your consultant (Gugu Twala) on the 30 May 2019 regarding benefits which could be obtained by me as a Wesbank customer. She mentioned that she could obtain quotes for tyres for my vehicle. I immediately took the offer for her to obtain a quotation for tyres on my vehicle at the Tiger Wheel & Tyre dealership of my choice (Sunninghil branch). She stated she would immediately contact me back and email me a quotation this however never materialized and I did not even get a courtesy call back. She did mention that this benefit will only be effective from 1 July 2019, therefore I thought she would get back to me closer to that time. The entire month of June came and went with no follow-up call from Gugu. That is when I started to contact Gugu myself. On 6 July 2019 I contacted Gugu requesting a quotation which she said she will immediately action and get back to me by 12h00 midday via email. This email never came. I again followed up on the 7 July and 8 July constantly calling her number (011 812 8193) most of times she was not available and when I did get through she yet again promised to get me the quotation which never came. Finally on the 9 July 2019 I received an incomplete email response from Gugu stated that she had got the quotation for me however as can be seen no quotation was attached to the email attached. I responded that no quotation has been attached but a week later I have still not received a response from Gugu. So I have been promised all these amazing benefits and service from your company acting as an intermediary for Wesbank financial services but your staff are incompetent and cannot deliver. I am sure Wesbank will be interested to hear about this service, This is pathetic customer service and suggest action be taken against such incompetence immediately.
56 replies
108 months ago
Telkom's incompetence knows no bounds they suspend my WiFi service for no reason!!!
<p>I have to start of by stating that I have written 2 previous reviews about Telkom (on 02/02/2017 and 16/02/2017) both have not been resolved, nor have I received a call from Telkom to make an effort to understand and resolve the problem. </p> <p> </p> <p>Now getting back to the most recent display of incompetence and utter disregard for customer service. Out of the blueTelkom sends me an email on the 05 May 2017 stating that my case has been logged and that my case number is ********** 6. How the hell am I supposed to know what this email meansTelkom? I did not log a case with you and if you are having internal difficulties with incompetence please pick up the phone and call the customer and explain why a case has been logged and what the issue is so that it can be resolved. Then a week later I notice that my WiFi service is suspended with no explaination from Telkom. </p> <p> </p> <p>So today (27/05/2017) I call Telkom, bearing in mind that I received no communication from Telkom as to why my service was suspended, other than the indecipherable email, referred to above. An agent called Tshepiso tells me that my account was suspended because my debit order didn't go through on the 02 May 2017 due to insufficient funds. That is impossible, I can provide records that sufficient funds were avaibable for the debit order. The only plausible explanation is that a sudden bout of incompetence had occurred on the part of Telkom's billing staff.</p> <p> </p> <p>And by the way 3 days ago my account was debited for 2 months installments but they tell me it takes 7 days to reflect on their system, only thereafter will my service will be restored. Just typing this out sounds ridiculous to me, surely someone with common sense from Telkom should be able to understand that customer service and service delivery in general of this nature is not acceptable.</p> <p> </p> <p>So I know after writing this review I will get the standard reply from Telkom which is Good morning/afternoon Sir, Please note that your query has been logged. We apologize for any inconvenience caused. Which will be from Busi or Yazied or some other person from the Telkom Social Media team pretending to be working. The reason I say pretending to be working is obvoius because nothing gets resolved or done. My previous 2 issues posted here are still not resolved and now you have the audacity to suspend my service for something that is your fault.</p> <p> </p> <p>Really Telkom words cannot describe your poor level of customer service and service delivery in general! Whats worse is that to cancel this incompetent service you have to pay a penalty and installments for the remainder of your contract. This is how they trick unsuspecting customers like myself into continuing with their shocking service. </p> <p> </p>
112 replies
112 months ago
Telkom Mobile overcharges me by more than R2000, and then suspends my service!!!
<p>This is a continuation of the review published on 02 February 2017 entitled "Incompetent Cancellation and Billing Staff!!!"</p> <p> </p> <p>The reason for the new review is that the situation with Telkom Mobile's billing and debit order department has worsened since the last review was published. After sending the last review I received an invoice from Telkom dated 01 February 2017, which reflected an amount due of R622.33 which seemed correct, but only to have my bank account debited on 15 February 2017 by R1,033.40. Where does that amount come from, also why am I being debited in the middle of the month when my debit order date is 28th of the month.</p> <p> </p> <p>Today I called Telkom directly to find out why my internet service has been suspended, despite an amount of R1,033.40 being debited from my account 2 days ago. I spoke to an agent called Lebogang Moseboa who told me that my account has been suspended and handed over to NuDebt debt department and that I should contact them directly to find out if they received my payment and that it would take 7 working days to reconnect me. Really 7 working days to reconnect Telkom, what age are you living in???? She gave me the following number for the Nu Debt department 0861 683 328.</p> <p> </p> <p>I then contacted the NuDebt department directly and spoke to a lady by the name of Rita, who told me that she has no record of my account being handed over to Nu Debt for collection. I asked how was this possible because the reference number on some of my debit orders stated "NuDebt". She could not answer the question and told me that my account was suspended on 21 January 2017 because I did not pay my account. She said that I should call the Nu Debt Team Leader named Gareth on ********** . I tried calling that number numerous times today only to be answered by a call centre agent who stated that Gareth has stepped out from his desk. </p> <p> </p> <p>On one of the numerous times that I tried to call Gareth, I got through to a call centre agent called Diyitile, who again told me that Gareth was away from his desk. I asked her about my account suspension and she told me that Telkom had taken this account back, that is why she has no record it is no longer with Nu Debt. (Really? then were the hell is it?). I then questioned her about the debit orders going through my acccount with a Nu Debt reference and she indicated that she cannot assist me with this and that I need to call Telkom's specific debit order department on ********** 000.</p> <p> </p> <p>So I called ********** 000 and spoke to a lady called Henriette. I enquired about the debit orders running through my account midway through the month and my account being suspended. I provided her with one of the debit order reference numbers and she told me that this debit order was instructed by Telkom's Debit Order Office in Durban. She said that she cannot help me as she does not work for Telkom she works for a company called EasyDebit which has been contracted by Telkom to assist with facilitating debit order payments. She told me that I should called Telkom's Debit Order Office directly on ********** 106.</p> <p> </p> <p>Despite feeling like I have been sent from pillar to post on a wild goose chase. I tried calling ********** 106 about 4 times but have not gotten through to that number.</p> <p> </p> <p>In the meantime I did a reconciliation of all the debit orders that have gone through my bank account, since March 2016, and compared this to all the invoices I received from Telkom, as at 15 February 2017. The result is as follows: debit order payments made by me R14,407.23, versus the amount that I should have been billed which totalled R12,817.73. Therefore Telkom has overcharged me by R2,567.64 and have the audacity to suspend my account!!!!</p> <p> </p> <p>I have all the invoices and proof of payments to backup these numbers, all I need is a competent person from Telkom to look at this and sort it out and reconnect me to my internet service. Although after this incident I will never do business with Telkom again.</p>
168 replies
112 months ago
Incompetent Cancellation and Billing Staff!!!
<p>This complaint is directed toward Telkom Mobile. On 18 June 2016, I submitted a cancellation form to Telkoms cancellation department requesting the cancellation of my Smart Data 15GB package. I was forced to cancel this contract due to Telkom's inexplicable rule/system limitation which did not allow me to upgrade the Smart Data 15GB to a Smart Data 50GB, because the 15GB package was over 36 months whilst the 50 GB package was over 24 months. Bear in mind that nowhere in Telkom's terms and conditions did it state that an upward migration was not possible if the duration of the packages differ. I was therefore requested to cancell the Smart Data 15GB package first before I could go onto their Smart Data 50 GB package. </p> <p> </p> <p>Due to this cancellation that had to be done (bearing in mind that this was a forced cancellation in order to migrate to a higher package) I had to pay Telkom a cancellation fee for the remainder of my contract plus 1 months installment. All these cancellation fees amounted to approximately R3,500, which I paid to Telkom. I was told that this cancellation fee had to be paid via EFT in order for the cancellation to be completed. A Telkom consultant emailed me the reference number and bank account details to make the payment, which I promptly made and emailed Telkom my proof of payment and email history with the consultant.</p> <p> </p> <p>This cancellation process took a remarkable 4 months to process after numerous calls being logged back and forth and promises of being called back within 48 hours, of which not a single one of the 7 calls logged had ever been responded to.</p> <p> </p> <p>But what I didn't realise was the real fun was only just begining because even though I had emailed Telkom my proof of payment, ID document, settlement letter and detailed email history with all consultants. This information never made it to the accounting or billing department because since October 2016 I have been billed for a termination fee in access of R2,000 for which I had already paid. I had then called in numerous times to Telkom and sent numerous emails to consultants with proof of payments, only to be told in November 2016 by a consultant that the reference number in the EFT was incorrect and that the finance department cannot allocate the payment. I then emailed the consultant showing him that the reference number was documented in the email and provided to me by a Telkom consultant which is what I used, if the Telkom consultant got it wrong that is not my problem. The consultant advised me that there is nothing he could do and that I should notify my bank to reverse the transaction and I should do another EFT with the correct reference number. I cannot understand a response like this because number one it was not my fault that the incorrect reference number was used, number two the bank will not reverse an EFT transaction made to a public receipient and number three why the hell can't someone from the finance team manually locate the payment using the reference I provided and then allocate it to my account, its a simple thing to do! The consultant told me he will follow-up with the billing department and they will call me in 48 hours and surprise surprise I never received a call from the billing department.</p> <p> </p> <p>My only recourse was to request my bank to reverse all future debit orders from Telkom because all the invoices since September 2016 had been incorrect and charged me for cancellation fees which I had already paid via EFT. Even after reversing all future debit orders, nobody from Telkom has ever given me a call to understand the reason for the reversals or what my issue is, instead Telkom has resorted to changing their references on the debit orders and requesting the bank to deduct the money from my account. I will continue reversing all of Telkom's debit orders untill somebody senior and competent enough from Telkom calls me to sort out this issue and explain to me why my payment has never been allocated, why was I forced to cancell a contract and pay a cancellation fee when I was upgrading to a higher Telkom package and why am I still being billed for other Telkom Mobile packages that I have cancelled. Furthermore Telkom should investigate a case of fraud within their cancellation and finance department because I cannot understand how a pyment with a reference number cannot be located.</p> <p> </p> <p>I have 3 products with Telkom and after this incompetence I am going to cancell all of these products and never do business with them, unless somebody sorts this issue out!</p>
112 replies
112 months ago
Incompetent Collections and Accounts Staff!
<p>I had opened an account with Edgars during December 2016. I had made about R8,000 worth of purchases on the account since then. I have not made payment on the account because I have never received an official statement from Edgars via post or email since. I have contacted customer care numerous times requesting a statement to be emailed to me but no statement has been sent.</p> <p> </p> <p>At the beginning of January 2017, I was contacted by Edgar's collection department stating that my account is overdue and has been suspended unless I make payment immediately, to which I responded that I would make payment immediately once Edgars send me a statement reflecting my outstanding balance and the bank account details to which the payment should be made. They responded that they will have to request the statement to be emailed from customer service. The consultant confirmed my email address but no statement was ever emailed.</p> <p> </p> <p>On 1 February 2017, I contacted Edgar's collections department and spoke to a lady called Cheryl Morewa, explaining to her the issue and asking her to confirm my outstanding balance and what my installment is. She said that I have already made an arrangement to make payment on 4 February 2017, which I cannot recall doing. I explained to her that I can only make payment on 4 February if they provide me with a statement and the banking details and that I can infact make payment immediately if they provide me with a statement. She then responded that if I do not make payment I will only be tarnishing my name with the credit bureau. I argued that I will not make payment to Edgards unless they provide me with a statement, she was arrogant and did not want to understand the logic of my argument and threatened to end the call because I was arguing with her. She eventually said that all she can do is request a statement from customer service.</p> <p> </p> <p>Can someone senior from Edgars please sort out this pathetic level of customer service from both the Collections and Accounts department, and send me a statement so that I can make payment! If something as simple as emailing a customer statement cannot be done I am seriously thinking twice about doing further business with Edgars.</p> <p> </p> <p> </p> <p> </p>
112 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)