VetUNcare

In 2020, I brought in a very sick puppy that had been dumped in our neighborhood. This pup was on deaths door and when I took him into Vetcare, I made it very clear to the staff that I was unemployed and that I could not afford to handle a big vet bill. I was even happy to pay to have him put to sleep. They assured me it wouldn't be too much, and asked me to leave him there. Five days later I was sent away with the pup and told that he may, or may not make it, followed by a bill of over R5000! I managed to sc**** at least half of the amount owning together and paid it. Thereafter I continously explained that I was unemployed and battling to make ends meet to support my own children, and that I would pay as, and when I could if my circumstances changed. I was not once told that this was unacceptable or informed that I was being handed over. I was under the impression that they were willing to be patient, considering I had been fourth coming with my financial situation from the minute I walked through their door, as well as I had attempted to pay at least half of the amount owing with the very little that I had.

Today I received a threatening letter from a collections agency stating that I must pay R4300 ( much more then what is owing to them) within 28 days or they will blacklist me.

The collection agency has informed me that I was handed over in 2022 and that I have ignored all of their efforts to contact me. Not once did they ever communicate to me themselves that they were handing me over and now I am just expected to come up with all this money to avoid being blacklisted.

Do not use this vet! They do not care if you can afford their services or not. They will blatantly lie to you about the cost involved, slap you with an exhobatabt bill to pay, and then hand you over with no communication.

I have proof of all my emails replying to their statements, keeping them updated with my circumstances, and not once do they reply back or threaten to hand me over. Yet here I am. Left in a worse situation and still unemployed. Thanks Vetcare. You should take the word care out of your name.