Nothing of nothing

Don't ever order delivery from this place if you do, you won't get all your food and you will wait 2 hours and not 1 apology either there is no manager on site or the lady that answers the phone has had no training in customer service asking you to take down her number? I don't know what to make of this? I can't call it a service I don't know if I should be mad or confused as have never in my life experienced such ****!