Ref:58453 - Poor Service and Bad Reflection for New Prospective Clients

Hi VFV

I received a call from contact number 087 222 6945 @ 12:43 call lasted 26mins with one of your consultant Rebecca Ngobeni her team leader Tebogo Hlakudi. She called me to explain what happened on the day of the accident while explaining she kept on disturbing me and advised the insurance wont pay my vehicle damages in full and added that main reef road doesn't have stop signs its my fault. Requested I must get recorded camera details of the date of the scene and witnesses when I asked her who will pay for the damages on my vehicle. She couldn't let me speak and put me through to the IVR music while I was speaking, didn't even tell me and came back on the line to tell me she sent me an email and preceeded to tell me she will call her client who bumped into me I got frustrated, i refuse to be spoken too like a child and not given a chance to speak. What a disgusting experience, really horrified with the level of customer service and rudeness your company has displayed today just because im not your client. Your company should be ashamed of hiring such individuals who take claims personally and not as a collective organization. I'm applaud of the non-professionalism even when she called she spoke in an african language assuming cos of my name and surname. I'm still in disbelief, she didn't even want to me a reference number for the call stated she does deal with reference for calls going out. Irritated n frustrated Bongi 068 57 99 470