BM
Bongi M
Active since Jun 2013
21
Reviews
0
Industries
Reviews
21 reviews4 months ago
Ongoing Lack of Customer Support
Good day, I hope this email finds you well. I am writing to formally express my deep disappointment and frustration with the level of service I have received. I am honestly shocked that I have had to escalate this matter as far as I have, including raising it on Hello Peter, just to try and get your attention. I have been paying for this service every month, yet I have had to repeatedly call and send emails, only to be ignored. This situation has been ongoing since September, and despite numerous attempts to seek assistance, I have received no resolution or meaningful response. It is extremely unfair and disheartening to have to beg for a service that I am entitled to and consistently pay for. I never expected such poor customer support from an organisation as large and reputable as ABSA. The lack of communication and assistance has left me feeling hurt, frustrated, and deeply disappointed. I trust that this matter will now be treated with the urgency and seriousness it deserves. I would appreciate immediate feedback and a clear resolution. Kind regards, Bongi 068 57 99 470
265 replies
6 months ago
Disgusting and annoyed by the robotic responses
Fix my simcard🥵😡😤😡😫🤬😡🤬😈👺👿👹😡😡 I have attached amounts you say I owe n your system hasn't updated yet it's a online payment which is supposed to reflect immediately. Secondly even paid extra R50 which was not credited to my account as well. Lastly I can't make calls from simcard ending with 3095, when i try to call the voice prompts says i owe. See attached minutes i have paid for the service that i cant utilize. Rain has failed me more than 10times to open my line . What is the solution cause I'm thinking to be reimbursed n cancel my contract n return your stuff it's not helping me cos I'm losing clients on my business . Frustrated and annoyed client, 068 57 99 470 Got this from your so called support team , Hey there, Thanks for reaching out. Please note that this email address is only used for outgoing communications and is not actively monitored. For assistance, please call our support team on 081 610 1000. Our support agents are available to assist you when you call. Thanks, rain
106 replies
12 months ago
IGNORANCE OF FAILING TO FOLLOW SIMPLE INSTRUCTIONS.
MY DEBIT DATE IS ON THE 27TH OF EACH MONTH. MY BANK IS CHARGING ME R150 FOR INSUFFICIENT FUNDS FOR YOUR IGNORANCE OF FAILING TO FOLLOW SIMPLE INSTRUCTIONS. I HAVE SENT YOU ALL NECESSARY DOCUMENTS SO MANY TIMES YOU EVEN CONFIRMED ON EMAIL AND I AGAIN HAD TO EVEN CALL TO MAKE SURE ALL IS IN ORDER. IM NOW STUCK WITH LEVEL OF INCOMPETE AND LACK OF SERVICE WHERE I HAVE TO FIGHT, CALL, WRITE EMAILS, BE CHARGED EXTRA FOR BEAR MINIMUM SERVICE. STOP TO TRY TO DEDUCT MY ACCOUNT ON THE 25TH.
58 replies
12 months ago
*********
one of driver damaged my car where do i report this , my contact number is 0685799470
0 replies
12 months ago
Disappointed, no sense of urgency n lack of service from email their website
Good morning Please assist with below I haven't received feedback yet from the glen, I called them yesterday was I promised a callback noone bothered. Wat a terrible customer service. Disappointed service ---------- Forwarded message --------- From: Bongie Thusi <bongile.magubane@gmail.com> Date: Sat, 12 Apr 2025, 00:14 Subject: Renault Service Plan Number: LIQ****214089 and M-Sure Platinum Booster Warranty Policy: 30766214 To: <renaultglen@grp1.co.za> Good day Renault The Glen I would like to book an appointment for car service, the vehicle will be available on the 7 May 8 May 9 May Wed Thu Fri Vehicle Make & Model: Renault Kwid 1.0 Climber 5DR – Registration Number: KM26HPGP – Vin Number: MEEBBA00400803905 – Engine Number: B4DA404E219553 The vehicle capacity is not performing as usual, it's worrying me. I need my vehicle to be thoroughly checked everything, especially the following, I’m planning a long trip to Durban by end of May. - When the vehicle is idling it’s like a truck - been complaining about this Thinking - My vehicle doesn't have the usual power when I drive it. - All front lights are dim and not clear its turning orange not white anymore - been complaining about this Thinking - After switching off the car, the car fan is still running for a long time and its loud - been complaining about this Thinking - My air conditioning is not heating the vehicle, cold air is coming out instead - been complaining about this Thinking - When I switch on the air conditioning my car slacks/ it gets very, very slow while driving - been complaining about this Thinking - My brakes need to be replaced - Wheel bearing need to be checked as well - I would like to know if I qualify for a trade in. Would appreciate your feedback, please don't hesitate to contact me Regards Bongi 0685799470
0 replies
13 months ago
****s and poor service
I requested my banking details and debt order to be changed to the 27th of each month. Was ask to send proof of my banking details n payslip which I did two months ago. Got confirmation it was changed via email, last you still debited on the 25th I ended up pay via eft which is an inconvenience. I even called your call centre to make sure the same mistake doesn't happen and it was verified and confmed it was updated. This morning I just got this f#$* sms stating my debit will be on the 25th🥵😡😤🤬👿👹👹👺🤬😈😡👹👹 "Hyphen PDA on behalf of DebtBusters will debit your account with R5690.00 on 25/03/25 for distribution to your Credit Providers. Ensure you have funds." You will be paying for the unpaid returned d/o funds that my bank will charge me for last month n this month. Clearly someone is not doing their job n I won't pay for it Disgusted Bongi
106 replies
13 months ago
Professional
I'm happy with the level of service received every time I deal with debt buster, they call immediately and their employees go an extra mile to assist .I'm very impressed
106 replies
14 months ago
Ref:58453 - Poor Service and Bad Reflection for New Prospective Clients
Hi VFV I received a call from contact number 087 222 6945 @ 12:43 call lasted 26mins with one of your consultant Rebecca Ngobeni her team leader Tebogo Hlakudi. She called me to explain what happened on the day of the accident while explaining she kept on disturbing me and advised the insurance wont pay my vehicle damages in full and added that main reef road doesn't have stop signs its my fault. Requested I must get recorded camera details of the date of the scene and witnesses when I asked her who will pay for the damages on my vehicle. She couldn't let me speak and put me through to the IVR music while I was speaking, didn't even tell me and came back on the line to tell me she sent me an email and preceeded to tell me she will call her client who bumped into me I got frustrated, i refuse to be spoken too like a child and not given a chance to speak. What a disgusting experience, really horrified with the level of customer service and rudeness your company has displayed today just because im not your client. Your company should be ashamed of hiring such individuals who take claims personally and not as a collective organization. I'm applaud of the non-professionalism even when she called she spoke in an african language assuming cos of my name and surname. I'm still in disbelief, she didn't even want to me a reference number for the call stated she does deal with reference for calls going out. Irritated n frustrated Bongi 068 57 99 470
0 replies
14 months ago
Disguising Service - Forcing clients to use their unprofessional service provider
I'm really horrified with the level of customer service and rudeness, I've experienced with absa insurance. I was sent an sms that I need to take my vehicle to one of absa’s service provider that their system generates not caring how the client feels and how those outsourced service providers treat their clients. I told them I won’t go there where I have a option where they could payout the cash and chose the service provider of my choice. I dnt want their providers but mine where I know they assist with a smile and professionalism. Now I'm driving around with a vehicle with dents and scratches, no one seems to care to provide feedback. I'm going for a weeks with no feedback, was promised Raymond will get back to me, he never bothered. I've sent emails no response back, waiting long on the contact center line, line gets cut, no callback even now Really disappointed and in disbelief. I need to have my vehicle fixed urgently. Whatsapp chats with their assessor Deon Venter: [02/05, 15:47] Bongs: I won't take my car there, they r rude n racised. [02/05, 15:48] Dion Venter Absa Ins: The system selects the repairer , i have made a note on the system that claims need to discuss with you about a possible cash settlement [02/06, 11:55] Bongs: Hi sir I haven't heard anything from absa No feedback as well from Venessa Crowe Specialist Case Manager: Social Media Complaints Customer Value Management: Customer Care T +11 330 3038
53 replies
14 months ago
Disguising Service - Forcing clients to use their unprofessional service provider
I'm really horrified with the level of customer service and rudeness, I've experienced with absa insurance. I was sent an sms that I need to take my vehicle to one of absa’s service provider that their system generates not caring how the client feels and how those outsourced service providers treat their clients. I told them I won’t go there where I have a option where they could payout the cash and chose the service provider of my choice. I dnt want their providers but mine where I know they assist with a smile and professionalism. Now I'm driving around with a vehicle with dents and scratches, no one seems to care to provide feedback. I'm going for a weeks with no feedback, was promised Raymond will get back to me, he never bothered. I've sent emails no response back, waiting long on the contact center line, line gets cut, no callback really disappointed and in disbelief. I need to have my vehicle fixed urgently.
212 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
18 (85.71428571428571%)