Shocking Service and appalling attitudes.

I am livid.

As a Director of a company, the last thing I have time to put up with is irate staff at a company.

I had the displeasure of speaking a woman with the name Chantal, who I was told is the one dealing with pricing and also to Cheryl Campbell, who assisted with my invoices.

Both ladies gave me attitude upon my querying matters which was a concern to me. I was later advised that the error was on my side regarding the website prices and how I perceived it and I apologized for the oversight on my part.

But then I was told by Chantal that I was shouting at her and being rude, when in fact I was not rude or shouting, but merely stern in my approach and I actually told her that I am not her friend and that I do not appreciate being spoken to as though I were.

The service at Vic Bay has been very unsavory of late. When you get to the collections counter and give your company name and ask for your order, then it's always a long wait or they never know who I am referring to, or they can't find my order etc.

Time wasting is what Vic Bay's staff does best and not their time, but that of the client.

Customer service has really scaled down so much in this country that it's unbelievable. Staff at Vic Bay think that they are doing you, the customer a favour when they assist you and not their the job which they were appointed to do.

The fact that those 2 staff members tried to justify their attitudes to begin with is what really ruffles my feathers.

If my tone today was me shouting, then I wonder what Chantal will think of my tone when I am really shouting and angry.

My girl, if you cannot handle the pressure of this industry then perhaps you should be seeking other employment where clients treat you like you are the bees knees.

Customer service is really lacking at Vic Bay.