VB
Vic Bay Apparel
Claimed Business
VB
Vic Bay Apparel
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Vic Bay Apparel
Vic Bay Apparel has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Vic Bay Apparel across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBT
Bridget T
1 reviews | Active since Jan 2020
10 Dec 2025, 11:11
Vic Bay Apparel EC: Quality, Service & Price
I've been dealing with Vic Bay EC on and off for more than a decade, and their products, prices, and service, have always been exemplary! Even when there's a slight wrinkle in the system due to seasonal influx - no matter how tired they are, or harassed you are - they deal with it and treat you with respect... even if you're not dealing too well with it. ;) Thank you Vic Bay, and thank you Cameron. You guys always put a smile on my face, while providing me with the best quality products, prices and service. I appreciate you so much!
Helpful (0)
|Replies (0)BT
Bridget T
1 reviews | Active since Jan 2020
10 Dec 2025, 11:11
Vic Bay Apparel EC: Quality, Service & Price
I've been dealing with Vic Bay EC on and off for more than a decade, and their products, prices, and service, have always been exemplary! Even when there's a slight wrinkle in the system due to seasonal influx - no matter how tired they are, or harassed you are - they deal with it and treat you with respect... even if you're not dealing too well with it. ;) Thank you Vic Bay, and thank you Cameron. You guys always put a smile on my face, while providing me with the best quality products, prices and service. I appreciate you so much!
0
Replies (0)BT
Bridget T
1 reviews | Active since Jan 2020
10 Dec 2025, 11:06
Vic Bay Apparel EC: Quality, Service & Price
I've been dealing with Vic Bay EC on and off for more than a decade, and both their products, prices, and service, has always been exemplary! Even when there's a slight wrinkle in the system due to seasonal influx - no matter how tired they are, or harassed you are - they deal with it and treat you with respect... even if you're not dealing too well with it. ;) Thank you Vic Bay, and thank you Cameron. You guys always put a smile on my face.
Helpful (0)
|Replies (0)BT
Bridget T
1 reviews | Active since Jan 2020
10 Dec 2025, 11:06
Vic Bay Apparel EC: Quality, Service & Price
I've been dealing with Vic Bay EC on and off for more than a decade, and both their products, prices, and service, has always been exemplary! Even when there's a slight wrinkle in the system due to seasonal influx - no matter how tired they are, or harassed you are - they deal with it and treat you with respect... even if you're not dealing too well with it. ;) Thank you Vic Bay, and thank you Cameron. You guys always put a smile on my face.
0
Replies (0)SW
Stuart W
1 reviews | Active since Jan 2020
13 Feb 2024, 07:37
Hopeless
Paid for order 2 weeks ago, no delivery, no response via email after numerous follow ups, no one answers landline, 3 week lead time on shortfall of order to manufacture. very unsatisfied, will not touch these clowns again
Helpful (0)
|Replies (0)SW
Stuart W
1 reviews | Active since Jan 2020
13 Feb 2024, 07:37
Hopeless
Paid for order 2 weeks ago, no delivery, no response via email after numerous follow ups, no one answers landline, 3 week lead time on shortfall of order to manufacture. very unsatisfied, will not touch these clowns again
0
Replies (0)HN
Hanlie N
1 reviews | Active since Jan 2020
26 Feb 2022, 13:35
Bad service and quality
Vic Bay has the worst service and quality of printing. We printed T-shirts December and, first it was a effort to get the T-shirts from them, the emails that we received from them was so bad and rude. We received the printed t-shirt and 2 washes later and the print is off and we did not pay a small amount for the t-shirt. Definitely not the place to print t-shirts.
Helpful (0)
|Replies (0)HN
Hanlie N
1 reviews | Active since Jan 2020
26 Feb 2022, 13:35
Bad service and quality
Vic Bay has the worst service and quality of printing. We printed T-shirts December and, first it was a effort to get the T-shirts from them, the emails that we received from them was so bad and rude. We received the printed t-shirt and 2 washes later and the print is off and we did not pay a small amount for the t-shirt. Definitely not the place to print t-shirts.
0
Replies (0)BB
Byron B
1 reviews | Active since Jan 2020
8 Oct 2021, 12:59
Vic bay take accountability for your mess ups
This experience doesnt even deserve a star. Been dealing with vicbay for many many years, today 08/10/2021 I placed an order early in the day, made payment immediately, had my guys make a special trip to go and fetch the stock. When they got there, they were told they wer awaiting proof of payment, which was sent immediately wen the order was recieved but this was overlooked. I got in contact with the staff and they take no accountability, making excuses upon excuses. I gave them options but they made no attempt to assist. Very poor showing.
Helpful (0)
|Replies (0)BB
Byron B
1 reviews | Active since Jan 2020
8 Oct 2021, 12:59
Vic bay take accountability for your mess ups
This experience doesnt even deserve a star. Been dealing with vicbay for many many years, today 08/10/2021 I placed an order early in the day, made payment immediately, had my guys make a special trip to go and fetch the stock. When they got there, they were told they wer awaiting proof of payment, which was sent immediately wen the order was recieved but this was overlooked. I got in contact with the staff and they take no accountability, making excuses upon excuses. I gave them options but they made no attempt to assist. Very poor showing.
0
Replies (0)RY-
Rene York -Truter
1 reviews | Active since Jan 2020
11 Feb 2021, 14:06
Shocking Service and appalling attitudes.
I am livid. As a Director of a company, the last thing I have time to put up with is irate staff at a company. I had the displeasure of speaking a woman with the name Chantal, who I was told is the one dealing with pricing and also to Cheryl Campbell, who assisted with my invoices. Both ladies gave me attitude upon my querying matters which was a concern to me. I was later advised that the error was on my side regarding the website prices and how I perceived it and I apologized for the oversight on my part. But then I was told by Chantal that I was shouting at her and being rude, when in fact I was not rude or shouting, but merely stern in my approach and I actually told her that I am not her friend and that I do not appreciate being spoken to as though I were. The service at Vic Bay has been very unsavory of late. When you get to the collections counter and give your company name and ask for your order, then it's always a long wait or they never know who I am referring to, or they can't find my order etc. Time wasting is what Vic Bay's staff does best and not their time, but that of the client. Customer service has really scaled down so much in this country that it's unbelievable. Staff at Vic Bay think that they are doing you, the customer a favour when they assist you and not their the job which they were appointed to do. The fact that those 2 staff members tried to justify their attitudes to begin with is what really ruffles my feathers. If my tone today was me shouting, then I wonder what Chantal will think of my tone when I am really shouting and angry. My girl, if you cannot handle the pressure of this industry then perhaps you should be seeking other employment where clients treat you like you are the bees knees. Customer service is really lacking at Vic Bay.
Helpful (0)
|Replies (0)RY-
Rene York -Truter
1 reviews | Active since Jan 2020
11 Feb 2021, 14:06
Shocking Service and appalling attitudes.
I am livid. As a Director of a company, the last thing I have time to put up with is irate staff at a company. I had the displeasure of speaking a woman with the name Chantal, who I was told is the one dealing with pricing and also to Cheryl Campbell, who assisted with my invoices. Both ladies gave me attitude upon my querying matters which was a concern to me. I was later advised that the error was on my side regarding the website prices and how I perceived it and I apologized for the oversight on my part. But then I was told by Chantal that I was shouting at her and being rude, when in fact I was not rude or shouting, but merely stern in my approach and I actually told her that I am not her friend and that I do not appreciate being spoken to as though I were. The service at Vic Bay has been very unsavory of late. When you get to the collections counter and give your company name and ask for your order, then it's always a long wait or they never know who I am referring to, or they can't find my order etc. Time wasting is what Vic Bay's staff does best and not their time, but that of the client. Customer service has really scaled down so much in this country that it's unbelievable. Staff at Vic Bay think that they are doing you, the customer a favour when they assist you and not their the job which they were appointed to do. The fact that those 2 staff members tried to justify their attitudes to begin with is what really ruffles my feathers. If my tone today was me shouting, then I wonder what Chantal will think of my tone when I am really shouting and angry. My girl, if you cannot handle the pressure of this industry then perhaps you should be seeking other employment where clients treat you like you are the bees knees. Customer service is really lacking at Vic Bay.
0
Replies (0)CS
Chantelle S
1 reviews | Active since Jan 2020
18 Jan 2021, 10:54
Excellent service
I've been using Vic Bay as a supplier for just over a year now and their service is beyond excellent with every order. I usually deal with a lady called Cheryl. She responds very quickly and always goes the extra mile. Their quality products, communication and speedy delivery makes them not only a reliable supplier but also an absolute pleasure to do business with. Will definitely recommend them!
Helpful (0)
|Replies (0)CS
Chantelle S
1 reviews | Active since Jan 2020
18 Jan 2021, 10:54
Excellent service
I've been using Vic Bay as a supplier for just over a year now and their service is beyond excellent with every order. I usually deal with a lady called Cheryl. She responds very quickly and always goes the extra mile. Their quality products, communication and speedy delivery makes them not only a reliable supplier but also an absolute pleasure to do business with. Will definitely recommend them!
0
Replies (0)AL
Ashli L
1 reviews | Active since Jan 2020
19 Sept 2019, 11:27
no customer value
Incredibly poor customer service, absolutely no accountability when an error is made by them. You as the customer must grin and bear it. Wrong sizes supplied and they simply dont care nor wish to rectify the issue.
Helpful (0)
|Replies (0)AL
Ashli L
1 reviews | Active since Jan 2020
19 Sept 2019, 11:27
no customer value
Incredibly poor customer service, absolutely no accountability when an error is made by them. You as the customer must grin and bear it. Wrong sizes supplied and they simply dont care nor wish to rectify the issue.
0
Replies (0)