Left my son with skew arm

Dr Paul Rowe/Dr Jeannie McCaul- Orthopaedic Surgeon..If I could give no stars it would be better...my son of 13 broke his arm on the 15th of Aug 24....they couldn't put him under properly the 1 st time and put his arm skew in a cast....then we had to wait on the orth specialist who x-rayed his arm again and found it skew....a second time my child's arm was pulled and again wasn't put under properly....and his arm out in a cast .....not long after that grassy park takes his cast of to reveal a completely skew arm that can't even hold a bread without buckling.... I was told to keep it straight and buy a brace which I did... Let's not forget that my son has to be on pain meds daily to keep the pain at bay.... On the 4th of oct24 I went to a private Dr telling them how terrible the pain is and asked if his arm should look the way it did and they told me how deformed his arm is and that he will need to have an operation to straighten the arm, they will also be in contact with the hospital and ask when we could have a consultation regarding his arm it is the 15th of oct 24 and called the Dr twice asking if any feedback was given and nothing yet....this is extremely frustrating my son is about to write exams his final exams of primary school and will be in high school next year and no feedback has been given. Also I was advised that if I do go to the hospital they will turn me away as it is not an emergency....!!!!!!what they messed up his arm and this child can't even hold a bread.....this is troubling and without being able to get any information I am force to come and tell everyone how our government hospitals fail yet again. Please can you get hold of me to sort my son out this can't go on....I am begging you to do something to mend with you messed up