Poor Service

Treatment that I received was so annoying. I came in for consultation and was referred to see a specialist and it was not loaded as I wasn't informed prior that I need to take the referral to reception to be loaded with my Medical aid. I was in so much pain. Spoke to my Medical Aid and I was given an option to request for an emergency authorization. I called the practice and they told me with so much confidence that they wont be able to make the call to the hospital because "they can't make outbound calls". Even though I explained my condition they had no care, empathy or whatsoever. I was told to send the referral or come back to the practice so it can be loaded. Then wait for authorization which will be approved within 2-3 working days. Stuff needs proper training on how to deal with patients in an emergency and provide accurate information. No apology, no thing. All I heard was how I was being blamed and excuses. I ended up going to casualty and paid money from my own pocket. Long story short, I am very disappointed.