Useless and unproffessional bus service

Vilamora Tours has the worst service ever. I booked a bus from Idutywa to Johannesburg, the bus drove right passed us at the bus stop and did not communicate, after hours of standing in the cold, we (passengers) after many attempts to call their office with no avial we managed get whatsapp numbers from their facebook page. we whatsapped the number and they said the bus could not stop due to traffic control and that we must make means to get to Queenstown. Hours later unable to get transport to get to Queenstown I went home and communicated with the person on the whatsapp and they said I would get my full refund from JHB Park station. Once arrived, they said no they have to organise funds to refund me. It has been 8 days and I still have not recieved my refund!!!!