Bad customer service

I am writing to express my deep disappointment and frustration with the handling of my car tracker account by your company. Despite making the necessary payment, I have yet to receive access to the app used to monitor my car's whereabouts.

On 20 March 2024 I made the payment for the car tracker service, expecting to be able to utilize the app immediately. However, to my dismay, I have not been able to open the application or access any of the services promised to me.

Additionally, when I reached out to the official car track company for assistance in resolving this matter, I was met with indifference and a lack of willingness to assist. This lack of support from both VLaw and the car track company is deeply concerning and has left me feeling neglected as a customer.

I would like to request an immediate resolution to this issue. I expect either access to the app and the services I paid for. I urge VLaw to improve its customer service and accountability in handling such matters to prevent similar incidents from occurring in the future.

Please respond to this letter at your earliest convenience to discuss how we can rectify this situation promptly.

Thank you for your attention to this matter.

Sincerely, Thabang Kgope