TK
Thabang K
Active since Jun 2019
23
Reviews
0
Industries
Reviews
23 reviews10 months ago
Standard bank business poor service
I am writing to express my deep dissatisfaction with the poor service I have received in the process of opening a business account with your institution. I submitted a complete application for a business account last week, along with all the required documentation. Despite this, there has been no progress, no meaningful feedback, and no indication of when the account will be opened. I have had to repeatedly follow up through phone calls and emails with no resolution, which is both frustrating and unprofessional. This experience gives the impression that Standard Bank is not interested in supporting small, medium, and micro enterprises (SMMEs) in formalising their operations. The unnecessary delays and lack of accountability reflect a broader issue where institutions claim to support SMMEs but fail to deliver when it matters most. It is concerning that tomorrow, businesses like mine may be labelled as "non-compliant" when in reality, it is institutions such as Standard Bank that are creating unnecessary hurdles and delaying progress through inefficiency and neglect. . I look forward to your prompt response. Thabang 0837293723
53 replies
10 months ago
Capitec business is not serious!!!
I am writing to formally express my deep dissatisfaction with the handling of my request to change my business structure from a sole proprietorship to a (Pty) Ltd, under case number 01109226. It has now been over a week since this request was initiated, and to my dismay, there has been little to no progress made. What is even more frustrating is that I have not received any meaningful updates unless I take the initiative to follow up myself. This lack of communication and urgency is unacceptable, especially for a matter that directly affects how I operate and manage my business. The fact that I, as the client, have had to chase after updates and prompt action raises serious concerns about the seriousness with which Capitec Business handles such important matters. It gives the impression that your team does not prioritise or value the time and needs of your business clients. For a bank that markets itself as innovative and business-friendly, this experience has been far from professional or efficient. I request that this matter be escalated immediately and handled with the urgency and seriousness it deserves. I also expect to receive a clear timeline and regular updates going forward without needing to constantly follow up myself. Please respond as soon as possible with a clear plan of action. Thabang 0837293723
106 replies
14 months ago
Never open a capitec Business account
Experiencing such a bad service from capitec Business I'm even regretting why I opened a business account with them. I've exhausted over 400 in airtime yet the problem of logging in my business account has not been resolved. The bank must not acquire and start to over sevives if they are also not knowledgeable about them. The branch staff and call Centre agents don't know how to fix the situation I swear this is the worst business bank
53 replies
17 months ago
Frustrated with capitec business
I am writing to express my ongoing frustration with the Capitec Business Bank app and recent disappointing experiences with customer service. Firstly, I’ve noticed that recurring issues with the app remain unresolved. Despite numerous updates, essential functions are still glitchy and unreliable. This is particularly frustrating for a business bank app, where seamless and efficient operations are crucial. I would expect Capitec to prioritize resolving these issues, but it seems no significant improvements have been made. Furthermore, I recently had to stop my card due to a loss. When I reached out for assistance, the customer care team was unable to help me resolve this critical issue promptly. The lack of effective support in such situations raises concerns about the reliability of the service, especially when handling urgent requests. It’s disappointing that Capitec, as a prominent bank, seems to struggle with app functionality and customer support. I'm regretting opening a business account with you
71 replies
19 months ago
Never use capitec 4 business
Utterly frustrated with capitec Business banking. I launched a complain 2 weeks ago and till today it has not be resolved. For anyone running a business don't and I repeat don't use capitec banking for business. Unreliable with their banking app
106 replies
20 months ago
Terrible business banking app
I am writing to formally raise a complaint regarding the consistent issues I have been facing with the Capitec Business App. Over the past few weeks, particularly during weekends and most notably on Sundays, the app has repeatedly locked me out or crashed, resulting in significant disruptions to my business operations. As a business owner, I rely heavily on your services to ensure smooth financial transactions, but these ongoing system problems have made it extremely difficult to manage my day-to-day affairs. On numerous occasions, I have been forced to call your customer support team to resolve the issue. Not only is this frustrating and time-consuming, but I have had to use my own airtime for these calls, adding to my operational costs. Despite raising this issue multiple times, the problem persists, leaving me with no other choice but to lodge this formal complaint. The lack of reliability in the app, particularly during weekends when business activities peak, has led to lost opportunities and financial strain. I kindly request that this issue be addressed urgently and that a solution be provided to prevent further disruptions. Please consider compensating for the airtime costs incurred and ensure that your technical team investigates and resolves the root cause of these crashes. I look forward to a prompt resolution and a more reliable experience moving forward.
0 replies
20 months ago
Terrible business banking app
ChatGPT You said: Write a complaint to capitec business about their app that keeps locking and giving system problems with resulting in a loss on my business as I have to constantly call them using my own airtime Outline how every weekend especially Sundays it crashes and how you have called numerous times with the same issue ChatGPT said: ChatGPT Subject: Repeated Issues with Capitec Business App Impacting My Business Operations Dear Capitec Business Support, I hope this message finds you well. I am writing to formally raise a complaint regarding the consistent issues I have been facing with the Capitec Business App. Over the past few weeks, particularly during weekends and most notably on Sundays, the app has repeatedly locked me out or crashed, resulting in significant disruptions to my business operations. As a business owner, I rely heavily on your services to ensure smooth financial transactions, but these ongoing system problems have made it extremely difficult to manage my day-to-day affairs. On numerous occasions, I have been forced to call your customer support team to resolve the issue. Not only is this frustrating and time-consuming, but I have had to use my own airtime for these calls, adding to my operational costs. Despite raising this issue multiple times, the problem persists, leaving me with no other choice but to lodge this formal complaint. The lack of reliability in the app, particularly during weekends when business activities peak, has led to lost opportunities and financial strain. I kindly request that this issue be addressed urgently and that a solution be provided to prevent further disruptions. Please consider compensating for the airtime costs incurred and ensure that your technical team investigates and resolves the root cause of these crashes. I look forward to a prompt resolution and a more reliable experience moving forward.
0 replies
21 months ago
Assupol **** operation
I recently checked my policies and noted how Assupol has been ****ming me. My grandmother passed on 4 months ago and they paid out and started a new policy. How can you insure a deceased member not unless you are a ****mer. I want my 4 months premium back
53 replies
22 months ago
Capitec Business is the worst
I'm utterly frustrated with the capitec Business app I've been trying to open my app for the past 3 weeks with no assistance. I've spent over R200 in airtime and the consultants just say they will escalate the matter. I swear I'm regretting why my business is using that business app. This is also after a problem of the balance not corrosponding with sales made from their POS. Would not advice any business to use capitec Business
53 replies
25 months ago
Bad customer service
I am writing to express my deep disappointment and frustration with the handling of my car tracker account by your company. Despite making the necessary payment, I have yet to receive access to the app used to monitor my car's whereabouts. On 20 March 2024 I made the payment for the car tracker service, expecting to be able to utilize the app immediately. However, to my dismay, I have not been able to open the application or access any of the services promised to me. Additionally, when I reached out to the official car track company for assistance in resolving this matter, I was met with indifference and a lack of willingness to assist. This lack of support from both VLaw and the car track company is deeply concerning and has left me feeling neglected as a customer. I would like to request an immediate resolution to this issue. I expect either access to the app and the services I paid for. I urge VLaw to improve its customer service and accountability in handling such matters to prevent similar incidents from occurring in the future. Please respond to this letter at your earliest convenience to discuss how we can rectify this situation promptly. Thank you for your attention to this matter. Sincerely, Thabang Kgope
0 replies
Review Distribution
5 Star
3 (13.043478260869565%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (86.95652173913044%)