Uncooked food

Being a client of Villa Bianca for the past two and half years has been great . However 30 January 2026 was different. The waiter we had was Forgiveness , firstly we waited thirty minutes just to order our drinks and for the bread to be bought onto the table . We placed our orders and got our food after forty-five minutes. I had a salmon FireRoll and a HALLOUMI CRUNCH . My partner had a prawn FireRoll and a tiger roll . The waiter we had did not place the food neatly onto the table, to that extent that the spices were all over the table . Only one straw was put on the table , I had to drink out of a glass . Everytime we would order water we would have to wait for twenty minutes. When I had told the staff I was not feeling well , I had asked to take my food home and they refused. Luckily I took Allergex whilst sitting at the restaurant. As soon as I got home , I threw up . This indicated that the food was not cooked properly. Forgiveness dropped the food of the people who were sitting behind us and pretended as if everything is fine . I called to speak to the manager and he was not interested face to face . Telephonically I had asked to speak to the manager and still two hours later I am waiting for my call to be returned. I have been throwing up for two hours straight. I am sick because of the food was not up to standard, it was not cooked properly. Yet no apology or refund has been given due to staff being negligent. The CCTV footage is evident regarding the incidents which occurred.