Villa Pretoria is robbing people who are only trying to make a living

I purchased 15 perfumes and 3 lotions on 10 December 2022 at villa fragrances at Pretoria Sunnyside next to sunnypark shopping center. It came to my surprise that they only gave me 14 perfumes, I immediately called them and sent proof they said they will refund they are ignoring me since. No matter how hard I explained to them that I am trying to make a living by selling those perfumes they still ignored me. I lost 160 rand for that perfume. I really need my money.