Bad treatment

Worst experience ever as we went there on a family vacation but upon our arrival we found out that the rooms were smaller than we anticipated, we were led to believe that the venue was child friendly, the rooms were cold, we were not advised upon booking that it was a hotel ND no food was allowed, we tried to get assistance to upgrade atleast to bigger rooms to accommodate the baby and we were told it's not possible coz they were fully booked and no refund was given, we had to leave cut our trip short and go back home unfortunately because those rooms were not pleasant, we got bad attitude from the reciption as we seeked assistance from them even before they helped us they kept on waving the fact that no refund is available, it's so sad that we lost our time driving there, treated unfairly upon our arrival and the money wasted in the process to end up not even staying a single night at the premises no effort was put into our situation they did not care at all