VP
Villa Paradiso
Unclaimed Business
VP
Villa Paradiso
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
Miranda P
1 reviews | Active since Jan 2020
5 Dec 2024, 08:12
UPSET AT Villa Paradiso Villa Hartbee****rt.
Villa Paradiso Plot 8, Cable View Road, Melodie, Hartbee****rt. 0260 Good Day I made a booking to this place on the 30th September 2024. Booking was cancelled on the 6th November. One month in advance. When i cancelled the booking on booking.com it was also advised on the page that cancellation fee is FREE. However an agent at the accommodation place sent a message saying they needed my banking details and personal details to refund and i must also take note cancellation policies will apply. which contradicts what was mentioned on the site. i am extremely upset, disappointed angry and frustrated at the responses and lack of communication and the turnaround time even if they do respond their customer services lacks in so many ways. knowing that they react this way via booking.com and on message imagine how customer service will be if we stayed there . I don't recommend anyone to go to that place and deal with people that cant do the right thing and return what is due to a client. Please help me.
Helpful (0)
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Miranda P
1 reviews | Active since Jan 2020
5 Dec 2024, 08:12
UPSET AT Villa Paradiso Villa Hartbee****rt.
Villa Paradiso Plot 8, Cable View Road, Melodie, Hartbee****rt. 0260 Good Day I made a booking to this place on the 30th September 2024. Booking was cancelled on the 6th November. One month in advance. When i cancelled the booking on booking.com it was also advised on the page that cancellation fee is FREE. However an agent at the accommodation place sent a message saying they needed my banking details and personal details to refund and i must also take note cancellation policies will apply. which contradicts what was mentioned on the site. i am extremely upset, disappointed angry and frustrated at the responses and lack of communication and the turnaround time even if they do respond their customer services lacks in so many ways. knowing that they react this way via booking.com and on message imagine how customer service will be if we stayed there . I don't recommend anyone to go to that place and deal with people that cant do the right thing and return what is due to a client. Please help me.
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Replies (0)NN
Ntsiki N
1 reviews | Active since Jan 2020
15 Jun 2024, 19:40
Accommodation
The entrance looks amazing, giving wedding vibes. The rooms are a ******, what I saw and booked online isn't what I received. The room was so small, you can't even move around the room. Bathroom is super small. Feels like a hostel in the suburbs. The electricity kept tripping, my brother's main bedroom door handle was broken. I won't recommend it to anyone
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Ntsiki N
1 reviews | Active since Jan 2020
15 Jun 2024, 19:40
Accommodation
The entrance looks amazing, giving wedding vibes. The rooms are a ******, what I saw and booked online isn't what I received. The room was so small, you can't even move around the room. Bathroom is super small. Feels like a hostel in the suburbs. The electricity kept tripping, my brother's main bedroom door handle was broken. I won't recommend it to anyone
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Replies (0)AZ
Azenathi Z
1 reviews | Active since Jan 2020
10 Aug 2023, 08:54
Complaint
Do not book this place. The rudest management you could ever experience. Lack of service skills. Reservation was booked under Sisipho Tshongweni who experienced all the pleasantries when making the booking. All the problems you can imagine started upon check in. After hour service does not work. We were experiencing issues with the aircon and water pressure. We had to figure it out ourselves. Same issue with the water in the morning. After reporting as guests, all we got was an already fed up white receptionist on duty on the morning of 10 August 2023, who had all the excuses in response to our grievances instead of being apologetic about THEIR poor service.Disgusting to say the least!!
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Azenathi Z
1 reviews | Active since Jan 2020
10 Aug 2023, 08:54
Complaint
Do not book this place. The rudest management you could ever experience. Lack of service skills. Reservation was booked under Sisipho Tshongweni who experienced all the pleasantries when making the booking. All the problems you can imagine started upon check in. After hour service does not work. We were experiencing issues with the aircon and water pressure. We had to figure it out ourselves. Same issue with the water in the morning. After reporting as guests, all we got was an already fed up white receptionist on duty on the morning of 10 August 2023, who had all the excuses in response to our grievances instead of being apologetic about THEIR poor service.Disgusting to say the least!!
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Replies (0)NZ
Nomfundo Z
1 reviews | Active since Jan 2020
5 May 2023, 11:22
****mers and Terrible Service
On the 28th of April a group of friends and I visited Villa Paradiso for spa treatments. We were asked to wait while they set up so we decided to wait by the restaurant area and order drinks. Our bill came up to R734 however the waitress overcharged us and billed R7340 instead. I stayed calm and asked her to kindly rectify. Three hours later she still hasn't gotten back to me I had to follow up and enquire what resolution they had come up with. I was then told a refund had been processed and it will reflect shortly as it was an immediate payment. By Tuesday the 2nd the funds had still not reflected so I called the establishment. This time the story had changed and was told by Friday the funds will have reflected and to ring them if they haven't. Today is Friday the 5th of May, I have just gotten off the phone with Jacque who tells me in a couldn't care less attitude that there is nothing they can do. I have things to do and bills to pay for but the funds are not reflecting. Everything about this has been treated in a nonchalant manner and on top of that nobody including the waitress even apologise for the inconvenience they have caused me. I find myself having to follow up after them and wasting my time and energy for an error they made. Throughput the process I haven't received a courtesy call or apology from them or any type of reassurance. I'm not even going to get started on the service, the terrible food they offered us that day. If you are planning on visiting Villa Paradiso, do yourself a huge favour and DON'T!
Helpful (0)
|Replies (0)NZ
Nomfundo Z
1 reviews | Active since Jan 2020
5 May 2023, 11:22
****mers and Terrible Service
On the 28th of April a group of friends and I visited Villa Paradiso for spa treatments. We were asked to wait while they set up so we decided to wait by the restaurant area and order drinks. Our bill came up to R734 however the waitress overcharged us and billed R7340 instead. I stayed calm and asked her to kindly rectify. Three hours later she still hasn't gotten back to me I had to follow up and enquire what resolution they had come up with. I was then told a refund had been processed and it will reflect shortly as it was an immediate payment. By Tuesday the 2nd the funds had still not reflected so I called the establishment. This time the story had changed and was told by Friday the funds will have reflected and to ring them if they haven't. Today is Friday the 5th of May, I have just gotten off the phone with Jacque who tells me in a couldn't care less attitude that there is nothing they can do. I have things to do and bills to pay for but the funds are not reflecting. Everything about this has been treated in a nonchalant manner and on top of that nobody including the waitress even apologise for the inconvenience they have caused me. I find myself having to follow up after them and wasting my time and energy for an error they made. Throughput the process I haven't received a courtesy call or apology from them or any type of reassurance. I'm not even going to get started on the service, the terrible food they offered us that day. If you are planning on visiting Villa Paradiso, do yourself a huge favour and DON'T!
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Replies (0)LB
Lucinda B
1 reviews | Active since Jan 2020
22 Nov 2022, 13:16
RUDE STAFF AT SPA
Worst experience ever just trying to schedule a date at the Spa Very rude staff. Bought a voucher for a half spa day. Voucher gave 2 numbers to make booking on. Message the one number and messages were not going through, so I messaged the other. Eventually booked a date. Some priorities came forth that i must attend on the day i booked so i messaged them to re-schedule for another date. The staff working with the bookings told me that there is a 25% postponing fee that will have to be paid. I asked her to send me their policy so i can read what their rules and regulations are, and she was arrogant and told me she said it was 25% - after a struggle i got the policy from her. As I messaged for a new date the message did not go through, so I used the other number provided on the voucher. The staff person was utterly rude towards me and made the accusation that i tried to book a new reservation, as to where i showed her that i asked to reschedule and not make a new booking. If this is the way they treat clients before the day of the actual occurrence I would definitely not recommend even going there. Totally unacceptable. Phoned Villa Paradiso and they said i must take it up with the lady that was so rude herself... Not helpful at all.
Helpful (0)
|Replies (0)LB
Lucinda B
1 reviews | Active since Jan 2020
22 Nov 2022, 13:16
RUDE STAFF AT SPA
Worst experience ever just trying to schedule a date at the Spa Very rude staff. Bought a voucher for a half spa day. Voucher gave 2 numbers to make booking on. Message the one number and messages were not going through, so I messaged the other. Eventually booked a date. Some priorities came forth that i must attend on the day i booked so i messaged them to re-schedule for another date. The staff working with the bookings told me that there is a 25% postponing fee that will have to be paid. I asked her to send me their policy so i can read what their rules and regulations are, and she was arrogant and told me she said it was 25% - after a struggle i got the policy from her. As I messaged for a new date the message did not go through, so I used the other number provided on the voucher. The staff person was utterly rude towards me and made the accusation that i tried to book a new reservation, as to where i showed her that i asked to reschedule and not make a new booking. If this is the way they treat clients before the day of the actual occurrence I would definitely not recommend even going there. Totally unacceptable. Phoned Villa Paradiso and they said i must take it up with the lady that was so rude herself... Not helpful at all.
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Replies (0)LB
Lucinda B
1 reviews | Active since Jan 2020
22 Nov 2022, 06:33
RUDE STAFF
Worst experience ever just trying to schedule a date. Very rude staff. Bought a voucher for a half spa day. Voucher gave 2 numbers to make booking on. Message the one number and messages were not going through, so I messaged the other. Eventually booked a date. Some priorities came forth that i must attend on the day i booked so i messaged them to re-schedule for another date. The staff working with the bookings told me that there is a 25% postponing fee that will have to be paid. I asked her to send me their policy so i can read what their rules and regulations are, and she was arrogant and told me she said it was 25% - after a struggle i got the policy from her. As I messaged for a new date the message did not go through, so I used the other number provided on the voucher. The staff person was utterly rude towards me and made the accusation that i tried to book a new reservation, as to where i showed her that i asked to reschedule and not make a new booking. If this is the way they treat clients before the day of the actual occurrence I would definitely not reccommend even going there. Totally unacceptable.
Helpful (0)
|Replies (0)LB
Lucinda B
1 reviews | Active since Jan 2020
22 Nov 2022, 06:33
RUDE STAFF
Worst experience ever just trying to schedule a date. Very rude staff. Bought a voucher for a half spa day. Voucher gave 2 numbers to make booking on. Message the one number and messages were not going through, so I messaged the other. Eventually booked a date. Some priorities came forth that i must attend on the day i booked so i messaged them to re-schedule for another date. The staff working with the bookings told me that there is a 25% postponing fee that will have to be paid. I asked her to send me their policy so i can read what their rules and regulations are, and she was arrogant and told me she said it was 25% - after a struggle i got the policy from her. As I messaged for a new date the message did not go through, so I used the other number provided on the voucher. The staff person was utterly rude towards me and made the accusation that i tried to book a new reservation, as to where i showed her that i asked to reschedule and not make a new booking. If this is the way they treat clients before the day of the actual occurrence I would definitely not reccommend even going there. Totally unacceptable.
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Replies (0)mM
matshiame M
1 reviews | Active since Jan 2020
14 Oct 2022, 06:42
Bad service and rude managers
Manager, Martin and Jack Am so disappointed at those two! I have never experienced such poor service in my life. Those two are full of lies and now they are even ignoring my communication! Sis!! Villa Paradiso... I was there 3 months ago, it happened that I forgot my shoes. I called to alert let them that I had forgotten my shoes there, they confirmed that they had found the shoes there for I should come pick up my shoes. Paid a courier company to go pick up my shoes as am from Vaal. Courier company got there for a pick up but there are no shoes!! Some one is off there for they can't locate them courier should come back again when there guy is at work. "Couriers are non refunding" The day came, courierwent again still shoes can't be found! A week later after this back n forth am told there will be a meeting and shoes will be paid/bought month end as they have to collect from the staff. Month came, they now have a new story about the meeting with the owner to approve the refund but he is too busy to have a meet. (It's been like that for a two months now) Last week Monday I was told that the owner is available and IL get an update after meeting which is around 1600h. I called just before 1700h to check what was the update. Got a promise that latest next week Thursday you will get payment/your shoes... from yesterday I have been going back n forth with them and non of them are giving me a solution!!! Martin now tells me that I should wait two more months!!! What's that?? So it takes them 5 moths to sort the shoes issue? What more with a more serious case????
Helpful (0)
|Replies (0)mM
matshiame M
1 reviews | Active since Jan 2020
14 Oct 2022, 06:42
Bad service and rude managers
Manager, Martin and Jack Am so disappointed at those two! I have never experienced such poor service in my life. Those two are full of lies and now they are even ignoring my communication! Sis!! Villa Paradiso... I was there 3 months ago, it happened that I forgot my shoes. I called to alert let them that I had forgotten my shoes there, they confirmed that they had found the shoes there for I should come pick up my shoes. Paid a courier company to go pick up my shoes as am from Vaal. Courier company got there for a pick up but there are no shoes!! Some one is off there for they can't locate them courier should come back again when there guy is at work. "Couriers are non refunding" The day came, courierwent again still shoes can't be found! A week later after this back n forth am told there will be a meeting and shoes will be paid/bought month end as they have to collect from the staff. Month came, they now have a new story about the meeting with the owner to approve the refund but he is too busy to have a meet. (It's been like that for a two months now) Last week Monday I was told that the owner is available and IL get an update after meeting which is around 1600h. I called just before 1700h to check what was the update. Got a promise that latest next week Thursday you will get payment/your shoes... from yesterday I have been going back n forth with them and non of them are giving me a solution!!! Martin now tells me that I should wait two more months!!! What's that?? So it takes them 5 moths to sort the shoes issue? What more with a more serious case????
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Replies (0)SN
Sizile N
1 reviews | Active since Jan 2020
5 Aug 2022, 13:55
Bad treatment
Worst experience ever as we went there on a family vacation but upon our arrival we found out that the rooms were smaller than we anticipated, we were led to believe that the venue was child friendly, the rooms were cold, we were not advised upon booking that it was a hotel ND no food was allowed, we tried to get assistance to upgrade atleast to bigger rooms to accommodate the baby and we were told it's not possible coz they were fully booked and no refund was given, we had to leave cut our trip short and go back home unfortunately because those rooms were not pleasant, we got bad attitude from the reciption as we seeked assistance from them even before they helped us they kept on waving the fact that no refund is available, it's so sad that we lost our time driving there, treated unfairly upon our arrival and the money wasted in the process to end up not even staying a single night at the premises no effort was put into our situation they did not care at all
Helpful (0)
|Replies (0)SN
Sizile N
1 reviews | Active since Jan 2020
5 Aug 2022, 13:55
Bad treatment
Worst experience ever as we went there on a family vacation but upon our arrival we found out that the rooms were smaller than we anticipated, we were led to believe that the venue was child friendly, the rooms were cold, we were not advised upon booking that it was a hotel ND no food was allowed, we tried to get assistance to upgrade atleast to bigger rooms to accommodate the baby and we were told it's not possible coz they were fully booked and no refund was given, we had to leave cut our trip short and go back home unfortunately because those rooms were not pleasant, we got bad attitude from the reciption as we seeked assistance from them even before they helped us they kept on waving the fact that no refund is available, it's so sad that we lost our time driving there, treated unfairly upon our arrival and the money wasted in the process to end up not even staying a single night at the premises no effort was put into our situation they did not care at all
0
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